Customer Engagement Representative

Balfour-Beatty; Hinesville (GA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Discretionary bonuses

Medical and dental insurance

Health, FSA & Dependent Care Accounts

Company paid life insurance

401K with employer matching

PTO: sick, holidays, vacation, and个人?

Job summary

Balfour Beatty Communities is seeking a Customer Engagement Representative to welcome residents, guests and vendors to the community management office in Hinesville, Georgia. This role supports front-desk operations and office administration to ensure a warm, efficient experience for all visitors and residents.

Responsibilities include answering and routing calls, greeting arrivals, assisting with leasing materials and supplies, maintaining a tidy office, and supporting LifeWorks events as

Qualifications

• High School Diploma or equivalent.
• Minimum of one year of office administration experience.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook).
• Strong written and spoken communication.
• Excellent interpersonal and customer service skills.
• Valid driver’s license required.

Responsibilities

• Greet visitors and answer the community office phone lines promptly.
• Notify the appropriate parties of arrivals and manage guest flow.
• Provide general office support including mail, leasing materials, and supplies.
• Maintain cleanliness and appearance of the community management center.
• Assist with LifeWorks events as needed.

Skills

Customer service

Communication

Interpersonal skills

MS Office proficiency

Education

High School Diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Office equipment operation

Job description

Who we are

At Balfour Beatty Communities, we are dedicated to a singular mission: delivering the quality communities people are proud to call home. We believe exceptional living experiences can only be created when We Care—about our residents, our partners, our communities and each other. Our culture of caring drives every aspect of our business, guiding us to always do the right thing and build meaningful connections as we fulfill the needs of our residents and partners with sincerity, empathy and creativity.

Our Benefits

• Discretionary bonuses
• Medical and Dental Insurance 1st of the month following employment
• Health, Flexible Spending and Dependent Care Accounts
• Company paid life insurance
• 401K plan with employer matching
• Robust PTO to include, sick, floating holidays, vacation, and personal days
• 2 Volunteer Days per year
• Company paid short-term and long- term disability, parental leave.
• And more!

About the role

The Customer Engagement Representative is responsible for greeting and welcoming residents, potential residents, guests, and vendors to the community management office.

What you'll be doing

• Responsible for operating the community management office’s phone lines to ensure timely response to all calls from outside
• Greets and welcomes all guests to the center and notifies the necessary parties of their arrival.

• Provides general office administrative support in all areas including but not limited to mail services, assisting with leasing materials, ordering and stocking office supplies and ensuring the office is warm and inviting.
• Helps to maintain the cleanliness and appearance of the community management center.
• Attends and assists with LifeWorks events as needed.

Typical Physical Demands: Sit and stand to do clerical work.

Who we're looking for

• High School Diploma or equivalent required.
• Minimum of one (1) year of office administration experience.
• Skilled in Microsoft Office Suite including Word, Excel and Outlook
• General office equipment operation skills
• Excellent oral and written communication skills
• Solid interpersonal skills
• Solid customer service and engagement skills.
• Possession of a valid state issued Driver’s License and safe driving record are required.

Balfour Beatty Communities is part of Balfour Beatty Investments and Balfour Beatty, plc, an international group that finances, develops, builds and maintains infrastructure assets.

Balfour Beatty is an equal opportunity employer that recognizes the value of a diverse workforce. All qualified individuals will receive consideration for employment without regard to race, color, age, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, genetic information, or any other criteria protected by federal, state or local law