Customer Engagement Manager

Sabel Systems; Eglin Air Force Base (FL); On-site; USD 52,000 - 86,000; Full time

Job summary

Sabel Systems designs and delivers digital engineering ecosystems for DoD programs, enabling teams to connect data, systems, and personnel within secure, scalable environments. Our solutions empower programs to make faster decisions, close sustainment gaps, and meet the digital acquisition requirements.

Sabel Systems is redefining modern defense acquisition. This role focuses on user support for the Spacestation environment, providing rapid access to resources and guiding users through

Responsibilities

• Provide end-users with rapid, multi-channel access to support resources
• Quickly resolve most reported user deficiencies at time of first contact
• Conduct periodic user validations in accordance with ISSM guidance
• Provide users with basic training on standard processes
• Transcribe incident requests into Helpdesk tickets such as password resets and login issues
• Answer basic questions on the Spacestation environment and onboarding
• Develop operating procedures for customer engagement and account management
• Act as a bridge between the team and upper management
• Develop relationships with end users and organizational leadership
• Identify and document expansion opportunities and use cases to grow the business
• Generate and present metrics for review and reporting to management
• Participate or lead AMAs for user community

Job description

Why Sabel Systems
Sabel Systems designs and delivers digital engineering ecosystems for DoD programs, enabling teams to connect data, systems, and personnel within secure, scalable environments. Our solutions empower programs to make faster decisions, close sustainment gaps, and meet the digital acquisition requirements.

Why Sabel Systems
Sabel Systems designs and delivers digital engineering ecosystems for DoD programs, enabling teams to connect data, systems, and personnel within secure, scalable environments. Our solutions empower programs to make faster decisions, close sustainment gaps, and meet the digital acquisition requirements.
Sabel Systems is redefining modern defense acquisition. If you seek to solve complex challenges at scale and want your work to directly accelerate military capability while reshaping the DoD’s approach to digital engineering, this is the place for you.
Complexity Simplified. Mission Amplified.
What You’ll Do

• Provide end-users with rapid, multi-channel access to support resources
• Quickly resolve most reported user deficiencies at time of "first contact."
• Conduct periodic user validations in accordance with Information System Security Manager (ISSM) guidance
• Provide users with basic training on standard processes
• Transcribe incident requests into Helpdesk tickets. IE: Password resets, log in issues, environment issues, etc
• Answer basic questions on the Spacestation environment (such as how to onboard, what is currently offered, what Spacestation is)
• Develop operating procedures for customer engagement and account management activities
• Ability to act as a bridge between the team and upper management
• Develop relationships with end users and organizational leadership
• Identify and document expansion opportunities and use cases the customer needs to grow the business
• Generate and present metrics for review and reporting to the Sabel Manager
• Participate or lead Ask Me Anything (AMAs) for user community