Customer Engagement & Communications Specialist

Surib; Charlotte (NC); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Paid training

Career advancement opportunities

Professional development programs

Supportive team environment

Hands-on communications experience

Performance-based growth opportunities

Employee recognition programs

Ongoing mentorship and coaching

Job summary

Surib seeks an energetic Communications Representative to support customer outreach, promotional communication, and relationship-building initiatives. This role is ideal for someone who enjoys engaging with people and representing a company professionally.

You will communicate product information clearly, assist with lead generation, and help maintain positive customer relationships through events and outreach activities.

Qualifications

• High school diploma or equivalent required.
• Strong verbal and interpersonal communication skills.
• Friendly, confident, and professional demeanor.
• Comfortable interacting with customers and the public.
• Strong listening and relationship-building abilities.
• Positive attitude and eagerness to learn.
• Good organizational and time management skills.
• Reliable, adaptable, and self-motivated.
• Experience in communications, customer service, sales, retail, hospitality, or promotions is a plus but not required.

Responsibilities

• Engage with customers and prospective customers in a friendly, professional manner.
• Communicate product and service information clearly and accurately.
• Answer customer questions and provide helpful information.
• Identify customer needs and help recommend appropriate solutions.
• Support customer outreach and promotional communication activities.
• Assist with lead generation and customer acquisition initiatives.
• Build and maintain positive customer relationships.
• Follow up with prospective customers regarding inquiries and opportunities.
• Participate in promotional events and community outreach activities.
• Assist with presentations and promotional materials.
• Maintain accurate records of customer interactions and outreach activities.
• Communicate customer feedback and questions to team members.
• Represent the company positively during customer interactions.
• Participate in ongoing training and professional development.

Skills

Verbal communication

Interpersonal skills

Organizational skills

Time management

Adaptability

Self-motivation

Customer service mindset

Education

High school diploma or equivalent

Job description

Surib seeks an energetic Communications Representative to support customer outreach, promotional communication, and relationship-building initiatives. This role is ideal for someone who enjoys engaging with people and representing a company professionally.

You will communicate product information clearly, assist with lead generation, and help maintain positive customer relationships through events and outreach activities.