Customer Engagement

Lenovo; Morrisville (NC); On-site; USD 65,000 - 90,000; Full time

Job summary

Lenovo in Morrisville, NC is seeking a Customer Engagement Event Specialist to drive planning and execution of customer engagement programs at industry conferences and internal events. You will partner with sales, marketing, product management, executives, agencies, and vendors to deliver engaging experiences that strengthen relationships and accelerate opportunities.

The role requires a Bachelor's degree and strong project management, communication, and travel willingness; on-site, full-time

Qualifications

• Bachelor's degree in marketing, communications, business, event management, or related field.
• Proven experience in event marketing, customer engagement, or event planning.
• Strong project management and organizational skills with ability to handle multiple priorities.
• Excellent written, verbal, and interpersonal communication.
• Proficiency with Microsoft Office (PowerPoint, Excel) and collaboration tools.

Responsibilities

• Assist end-to-end planning and execution of customer engagement programs and industry events, managing timelines, logistics, budgets, and milestones.
• Ensure a compelling Lenovo ISG brand experience across all customer touchpoints and engagement activities.
• Collaborate with sales, marketing, executives, and partners to deliver customer-centric engagement programs.
• Coordinate participation of customers, executives, and subject matter experts, including schedules and speaker prep.
• Support event promotion, attendee communications, lead generation, and content development.
• Maintain project documentation and capture event metrics to measure effectiveness.
• Manage agency, vendor, and supplier relationships to ensure delivery and budget adherence.
• Assist with budget tracking, purchase orders, invoices, and reconciliation.
• Handle multiple concurrent projects with organization and risk mitigation.
• Develop understanding of Lenovo's Infrastructure Solutions portfolio and priorities.

Skills

Project management

Communication skills

Cross-functional collaboration

Education

Bachelor's degree in marketing, communications, business, event management, or related field

Tools

Microsoft Office

PowerPoint

Excel

Word

Teams

Job description

General Information

Req #

WD00105759

Career area:

Marketing

Country/Region:

United States of America

State:

North Carolina

City:

Morrisville

Date:

Thursday, September 17, 2026

Working time:

Full-time

Additional Locations

• United States of America
• United States of America - North Carolina
• United States of America - North Carolina - Morrisville

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$83 billion revenue global technology powerhouse, ranked #153 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world's largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo's continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo's world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Description and Requirements

The Customer Engagement Event Specialist supports the strategy, planning, execution, and measurement of customer engagement programs at industry conferences and internal events for Lenovo ISG. This role collaborates with sales, marketing, product management, executive leadership, agencies, and vendors to deliver customer experiences that strengthen relationships, accelerate business opportunities, and enhance Lenovo's brand presence.

Key Responsibilities

• Support end-to-end planning and execution of customer engagement programs, meetings, and industry events by managing project timelines, logistics, deliverables, milestones, budgets, and execution plans.
• Ensure a compelling and differentiated Lenovo ISG brand experience across all customer touchpoints and engagement activities.
• Partner with sales, marketing, executives, customer success teams, and external partners to deliver customer-centric engagement programs aligned to business objectives.
• Coordinate customer, executive, and subject matter expert participation, including meeting schedules, speaker preparation, and presentation logistics.
• Support event promotion, attendee communications, lead generation activities, and development of customer-facing content including invitations, presentations, and event messaging.
• Maintain project documentation and capture event metrics, attendee feedback, and proof-of-execution requirements to measure program effectiveness and support continuous improvement.
• Manage agency, vendor, and supplier relationships to ensure successful program delivery, budget adherence, service quality, and operational efficiency.
• Support budget tracking, purchase orders, invoices, and reconciliation activities.
• Manage multiple concurrent projects with strong organizational discipline, proactively mitigating risks and driving process improvements to enhance program effectiveness.
• Develop a strong understanding of Lenovo's Infrastructure Solutions portfolio, products, solutions, and strategic priorities.

Required Qualifications

• Bachelor's degree in marketing, communications, business, event management, or related field.
• Prior experience in event marketing, customer engagement, experiential marketing, meeting planning, project management, or related disciplines.
• Strong project management and organizational skills with the ability to manage multiple priorities simultaneously.
• Excellent written, verbal, and interpersonal communication skills.
• Strong proficiency with Microsoft Office, including PowerPoint, Excel, Word, and Teams.
• Ability to work effectively with cross-functional teams and senior-level stakeholders.
• Strong problem-solving skills and attention to detail.
• Willingness to travel as required to support events and customer engagements.

Preferred Qualifications

• Experience supporting customer experience centers, trade shows, or B2B marketing programs.
• Experience managing event operations, budgets, vendors, and performance measurement using event, CRM, and marketing technologies.
• Familiarity with technology industry products, solutions, and partner ecosystems.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.