Customer Enablement Specialist

Epiq eDiscovery Solutions; New York (NY); Hybrid; USD 140,000 - 175,000; Full time

Job summary

Epiq AI Labs, based in New York, seeks a Customer Enablement Specialist to develop training, materials, and demos for internal teams and clients. You will craft messaging, keep content current with releases, and build AI agents to streamline routine work.

You’ll split time between building tools and teaching users, collaborating with Legal Engineers, Customer Success, Product, and global teams. You don’t need to be a lawyer.

Qualifications

• 4+ years in enablement, solutions, or technical training roles, ideally in B2B SaaS.
• Hands-on experience building AI agents or automations that others rely on.
• Daily use of AI in your own work, with demonstrable builds to discuss in interviews.
• Ability to translate complex workflows into practical training materials.

Responsibilities

• Training Curricula: Build training curricula, materials, and documentation for Epiq Global teams and clients.
• Release Readiness: Prepare teams and clients for each release, communicating changes clearly.
• Internal Sales Training: Lead internal sales training with Customer Success Managers and update it as the platform evolves.
• Messaging and Positioning: Maintain consistent messaging and demo scripts for the platform.
• Client Materials: Create materials clients' lawyers can use after go-live, with CSMs.
• AI Agents and Automation: Build AI agents and automations to reduce routine work.
• Power Users: Identify power users at each client and enable peer training.
• Scaled Onboarding: Move onboarding into the product as client base grows.
• Measurement: Track training effectiveness and iterate improvements.

Skills

Enablement experience

AI agents/automation

Training content creation

Clear writing & presentation

Tools

Scripting

APIs

Job description

Job Description

About Epiq AI Labs Epiq AI Labs, established by Epiq in 2025, brings together builders, researchers, academics, legal professionals, and industry leaders to advance AI for complex legal and corporate challenges. Its work includes foundational AI research, large-scale data analysis, collaborative development of practical solutions, and AI education. Alongside research, the Labs leads the development of Epiq's flagship AI platform-the foundation for AI-powered workflows across litigation, compliance, antitrust, and other complex legal and corporate matters.

About the Role

As our Customer Enablement Specialist, you'll make sure everyone who explains or uses our platform can do it well. You'll create training, documentation, messaging, and demo scripts for Epiq Global teams and our clients, keep them current with every release, and build AI agents and automations that take routine work off the team.

You’ll split your time between building AI tools and teaching people to use the platform well. You’ll work closely with our Legal Engineers, Customer Success Managers, Product, and Epiq Global teams. You won't own client accounts; your work makes everyone who does faster. You don't need to be a lawyer. You'll work from our New York office and serve clients in every region, including EMEA and APAC.

What You'll Do

• Training Curricula: Build training curricula, materials, and documentation for Epiq Global teams and clients.
• Release Readiness: Prepare Epiq Global teams and clients for each release, so everyone knows what's changing and how to use it.
• Internal Sales Training: Lead internal sales training with our Customer Success Managers, and update it as the platform changes.
• Messaging and Positioning: Maintain messaging, positioning, and demo scripts so Epiq Global teams explain the platform clearly and consistently.
• Client Materials: Create materials clients' lawyers can use after go‑live, working with Customer Success Managers.
• AI Agents and Automation: Build AI agents and automations for the team's routine work, and connect the tools the team uses so they work together.
• Power Users: Identify power users at each client and give them what they need to teach their colleagues.
• Scaled Onboarding: Build materials that move more onboarding into the product as the client base grows.
• Measurement: Track whether training works, and use the results to improve it.

What You Bring

• 4+ years in enablement, solutions, or technical training roles, ideally in B2B SaaS.
• Hands‑on experience building AI agents or automations that other people rely on.
• Daily use of AI in your own work, with things you've built that you can walk through in interviews.
• A record of turning complex workflows and expert knowledge into training people actually use.
• Clear writing and presenting for both legal and non‑legal audiences.
• Strong organization across many assets and releases.

Nice to Have

• Legal‑tech or eDiscovery experience.
• Experience with scripting or APIs.
• Experience building certification or onboarding programs.

What Success Looks Like

• Epiq Global teams and clients get up to speed quickly on each release.
• Every release has training ready before it reaches clients.
• Agents and automations you build take routine work off the team.

Compensation

The Compensation range for this role is $140,000 - $175,000 USD annually and may be eligible for an annual bonus.

Legal Requirements

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Must be authorized to work in the United States for any employer.

Your specific salary will be determined based on several factors:

• Location-based market rate for the role
• Your abilities in relation to the job specification
• Performance during screening and interview
• Pay parity with the wider team in the considered location

Further details about the package will be provided during the initial screening call with the Talent Acquisition Team.

Epiq Leadership Compass

• Fosters Relationships & Collaboration: Builds trust and alignment through open communication, shared goals, and strong partnerships to drive collective success.
• Build trust-based partnerships
• Nurture long‑term relationships
• Remove collaboration barriers
• Celebrate cross‑team success
• Engages & Influences: Inspires action and align