Customer Enablement & Education Lead

Medium; Oregon (WI); Hybrid; USD 70,000 - 85,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Generous PTO and parental leave

401(k)

Home-office stipend

Bi-annual company retreats

Job summary

Instrumentl is hiring a Customer Enablement Manager to create and deliver educational experiences for customers at every journey stage. You will advocate for customers from onboarding to driving engagement, gathering feedback, and ensuring product adoption as CS scales with the company.

You’ll build onboarding materials, training programs, and self-serve resources, while owning communication strategies and data-driven campaigns to boost retention and advocacy.

Qualifications

• 2+ years in customer-facing roles, ideally in SaaS.
• Experience with onboarding processes combining human and self-service tools.
• Ability to design community engagement programs that turn users into advocates.
• Excellent written and verbal communication across channels.

Responsibilities

• Build and deploy educational materials to improve onboarding and product adoption.
• Create and deliver high-impact training programs for customers.
• Develop self-serve resources and maintain them for customers.
• Own a customer communications strategy and engagement campaigns.

Skills

Customer onboarding

Customer education

Communication

Empathy

Adaptability

Ownership

Tech savviness

Growth mindset

Program design

Video & writing

Tools

G Suite

Zoom

Slack

Intercom

Canva

Job description

Instrumentl is hiring a Customer Enablement Manager to create and deliver educational experiences for customers at every journey stage. You will advocate for customers from onboarding to driving engagement, gathering feedback, and ensuring product adoption as CS scales with the company.

You’ll build onboarding materials, training programs, and self-serve resources, while owning communication strategies and data-driven campaigns to boost retention and advocacy.