Customer Eligibility & Benefits Specialist (Hybrid)

State of Maine; Caribou (ME); Hybrid; USD 25,000 - 36,000; Full time

Benefits offered by this job

Paid holidays

Vacation leave

Health insurance

Dental insurance

Retirement plan

Gym membership reimbursement

Flexible spending accounts

Parental leave

Public service student loanForgiveness

Job summary

The State of Maine Department of Health and Human Services in Caribou is seeking a position in Administrative Services with a focus on helping clients understand eligibility for benefits. Partial telework is available with management approval, and the role offers a pathway within the state system.

Responsibilities include answering questions by phone, guiding clients through reporting and compliance steps, maintaining case records, and coordinating services for beneficiaries.

Qualifications

• Competency in applying a solid knowledge of the principles and practices of quality customer service to perform complex work in assisting the public with applications, fees, examinations, or social services that have an eligibility or compliance component.
• The ability to use independent decision‑making on the appropriate processes to follow, information to process, and actions to take in accordance with standard procedures.

Responsibilities

• Complying with the requirements of State policies, including those concerning human resource components of security protocols of agency information security and confidentiality policies for state business purposes.
• Working with clients over the phone to assist with eligibility questions.
• Assisting clients with reporting, eligibility, and compliance requirements.
• Coordinating approved client services.
• Coding, computing, verifying, posting, reconciling, and/or updating standard documents.
• Updating case records and completing documentation requirements.
• Informing supervisor of emergency trends in service needs.
• Providing clients with information about how to apply for benefits.
• Confirming receipt of documents from clients.
• Replacing various cards clients use to access benefits.
• Providing information about resources to clients.
• Other duties as assigned.

Skills

Customer service

Independent decision making

Job description

The State of Maine Department of Health and Human Services in Caribou is seeking a position in Administrative Services with a focus on helping clients understand eligibility for benefits. Partial telework is available with management approval, and the role offers a pathway within the state system.

Responsibilities include answering questions by phone, guiding clients through reporting and compliance steps, maintaining case records, and coordinating services for beneficiaries.