Customer Education Specialist - Flex (US Remote)

Motorola Solutions; Dallas (TX); Remote; USD 68,000 - 70,000; Full time

Job summary

Motorola Solutions is seeking a Customer Education Specialist for a remote role with extensive travel across the United States. You will train agency customers and staff on complex software, deliver on-site and remote sessions, and manage training communications and reports.

A valid driver's license and Motorola Flex experience are required, with CJIS screening and US work authorization. This position reports to the Customer Education Lead and involves 75%+ travel to customer sites, benefiting

Qualifications

• High School Diploma is required.
• 1+ years of experience with Motorola Flex software.
• U.S. work authorization; employer sponsorship not available.
• CJIS Security Policy background check required.

Responsibilities

• Teach agency customers and staff how to operate complex software products and services.
• Conduct on-site and remote training for Motorola Flex software and third-party tools.
• Present training using classroom methods and online projections.

Skills

Customer training

Communication

Driver's license

Education

High School Diploma

Tools

Motorola Flex Administration

Job description

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that's critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

The Flex training team delivers solutions to the public safety sector. We are committed to providing technology and tools that enable customers to focus on their mission and make faster, more intelligent, safer decisions. We deploy and support products such as Computer-Aided Dispatch, Records Management Systems, Jail Management Systems, and Mobile Data Computing, among others.

Job Description

Note: This is a remote role with 75% + of travel to customer sites in the US. Candidates may reside anywhere in the United States.

Responsibilities of the Customer Education Specialist include but are not limited to:

• Teaching and instructing agency customers/end users and staff on the use and operating methods of complex software products and services
• Conducting on-site and remote training for the Motorola Flex software and the designated third-party software
• Presenting training using a variety of classroom training methods, including lectures, flip charts, online projection, etc.
• Completing department-required reports within set standards
• Managing communication with customer contact(s) related to the training schedule
• Coordinating customer (agency) information between trainers
• Operates under supervision from the Customer Education Lead
• Relying on instructions and pre-established guidelines to perform the functions of the job

Qualifications:

• Must have a valid driver's license
• Experience with Motorola Flex Administration preferred
• This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy". It therefore requires successfully passing a more stringent fingerprint background checkadministered by Motorola Solutions Inc. customers.

Target Base Salary Range: $68,000 - $70,000 USD

Consistent with Motorola Solutions' values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

Basic Requirements

• High School Diploma
• 1+ years of experience working with Motorola Flex software
• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Travel Requirements

Over 75%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

Our U.S.Benefitsinclude:

• Incentive Bonus Plans
• Medical, Dental, Visionbenefits
• 401K with Company Match
• 10 Paid Holidays
• GenerousPaidTime Off Packages
• Employee Stock Purchase Plan
• PaidParental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.

We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete thisReasonable Accommodations Formso we can assist you.