Customer Education Specialist

Endex; New York (NY); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health & Dental Insurance

Monthly Wellness Stipend

401K Matching

Job summary

Endex is seeking a Customer Education Specialist in New York City to craft reusable learning resources for customers and collaborate with customer success and product teams.

You will design onboarding paths, run workshops, and keep materials current, helping users turn theory into practical use of our AI agents across demanding environments.

Qualifications

• Teaching experience creating training or helping people learn complex software.
• Clear writing that explains steps in plain language.
• Product curiosity to test workflows before teaching.
• Strong facilitation that adapts sessions to different levels.
• Effective teacher able to simplify technical workflows and guide users.

Responsibilities

• Design role-based learning paths for onboarding and different user levels.
• Teach practical workflows through workshops and train-the-trainer sessions.
• Design learning paths for new users, experienced practitioners and admins.
• Keep content current as capabilities and best practices evolve.
• Measure learning impact by gathering feedback and improving materials.

Skills

Teaching Experience

Clear Writing

Product Curiosity

Strong Facilitation

Effective Teacher

Education

Instructional Design

Tools

Office Suite

Job description

Who We Are

Endex builds AI agents that handle complex, end-to-end work for the world's most demanding teams. Today we're deployed across leading financial institutions and Fortune 500 companies, embedded in the tools and workflows they rely on. We operate at the frontier of agentic knowledge work, partnering closely with top AI research labs and backed by the OpenAI Startup Fund. We're on a mission to build the most capable digital coworker in the world.

About the Role

Location: New York City (Primary), Denver, Chicago, Singapore (APAC), London, San Francisco, Austin, Los Angeles
Commitment: 5 Days In-Person

We're looking for someone who can make a powerful product approachable and turn new users into confident practitioners.

As a Customer Education Specialist at Endex, you'll create the reusable learning resources customers need to use our agents effectively. You'll work with customer success and product to keep education practical and current.

Your Key Responsibilities

• Design Role-Based Learning: Build onboarding paths for different users, workflow needs and levels of AI familiarity.

• Teach Practical Workflows: Run workshops, office hours and train-the-trainer sessions grounded in the work customers need to complete.

• Design Learning Paths: Organize material for new users, experienced practitioners and administrators.

• Keep Content Current: Update education when capabilities or recommended practices change.

• Measure Learning in Use: Gather feedback, identify adoption barriers and improve materials based on activation and sustained product usage.

What We're Looking For

• Teaching Experience: You've created training or helped people learn complex software.

• Clear Writing: You explain steps and concepts in language users understand.

• Product Curiosity: You test workflows yourself before teaching them.

• Strong Facilitation: You can adapt a session to different levels of experience.

• Effective Teacher: You can make a technical workflow approachable, facilitate a live session and adapt the material when a user gets stuck.

Nice to Have

• Instructional design experience

• Experience with the Office suite or financial workflows

• Experience building curricula, short product videos or reusable enterprise training materials

Full-Time Benefits

• Health & Dental Insurance

• Monthly Wellness Stipend

• 401K Matching