Customer-Driven Teller: Help Members Achieve Goals

Citizens Bank; Pawtucket (RI); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Meaningful work

Volunteer PTO

Career development

Health + retirement benefits

Job summary

Citizens Bank is seeking a Teller to greet customers in our lobbies and help with transactions. You will demonstrate mobile app and ATM usage, delivering personalized advice to meet financial goals while following bank policies and cash handling procedures.

The role emphasizes strong customer service, teamwork, and the ability to work branch hours including weekends/evenings. Compensation starts at the stated hourly rate with opportunities for growth and benefits.

Qualifications

• High School diploma or GED required.
• Minimum of 6 months experience processing transactions (cash and/or digital payments).
• Minimum of 1 year demonstrated customer experience, recommending and referring products and services to customers.
• Strong listening and communication skills.
• Ability to effectively ask questions and identify needs to enhance and develop a long-term customer relationship.
• Ability to problem solve and provide solutions to customer issues.
• Customer-centric to deliver exceptional service.
• Comfortable with using digital technology to support the delivery of business goals.
• Ability to work branch hours, which can include weekends and evenings.

Responsibilities

• Greet customers in the lobby and assist with transactions.
• Demonstrate how to use our mobile app or ATMs to complete simple transactions.
• Provide personalized advice and solutions to help customers meet financial goals.
• Educate customers on Citizens products and benefits and connect them to Bankers for next steps.
• Follow all financial policies and cash handling procedures, in accordance with state and local laws.

Skills

Customer service

Communication

Active listening

Digital literacy

Problem solving

Education

High School diploma or GED

Job description

Citizens Bank is seeking a Teller to greet customers in our lobbies and help with transactions. You will demonstrate mobile app and ATM usage, delivering personalized advice to meet financial goals while following bank policies and cash handling procedures.

The role emphasizes strong customer service, teamwork, and the ability to work branch hours including weekends/evenings. Compensation starts at the stated hourly rate with opportunities for growth and benefits.