Customer-Driven Teller | Banking & Tech-Savvy

PNC Financial Services Group, Inc.; East Bradford Township (Chester County); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) with match

Pension and stock plans

Educational assistance

Job summary

PNC Financial Services Group, Inc. is seeking a Full Time Teller based at the East Bradford Branch in West Chester, PA. This role supports customers, educates on products, and refers opportunities to branch staff while maintaining strong daily operations and a customer-centric mindset.

The position emphasizes in-office collaboration, adherence to policies, and a focus on financial wellbeing. No visa sponsorship is offered for this role.

Qualifications

• Roles at this level typically do not require a university / college degree, high school diploma, GED, or any significant experience or product knowledge to accomplish primary duties.
• In lieu of a degree, a comparable combination of education, job specific certification(s), and experience may be considered.
• No Degree indicates flexibility on formal education requirements for entry.

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
• Processes a variety of customer interactions.
• Educates customers on alternatives available for their financial interactions.
• Identifies banking opportunities during the customer interaction and refers as appropriate.
• Identifies opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.
• Performs lobby engagement activities to connect with customers and position PNC products to meet their needs.
• Educates customers on options for managing financial transactions by leveraging technology.
• Applies product and procedural knowledge to solve customer's problems.
• Adheres to all policies and procedures, demonstrating sound judgment within established limits.
• Ensures teller and branch daily operations and maintenance transactions are completed efficiently and accurately.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Attention to Detail

Addressing Customer Needs

Banking Products

Digital Awareness

Effective Communications

Fraud Detection

Managing Priorities

Problem Solving

Understanding Customer Needs

Education

No Degree

Job description

PNC Financial Services Group, Inc. is seeking a Full Time Teller based at the East Bradford Branch in West Chester, PA. This role supports customers, educates on products, and refers opportunities to branch staff while maintaining strong daily operations and a customer-centric mindset.

The position emphasizes in-office collaboration, adherence to policies, and a focus on financial wellbeing. No visa sponsorship is offered for this role.