Customer-Driven Service Advisor | Grow Trust & Revenue

Midwest Tire & Service LLC; Salem (IN); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Employee discounts

Free food & snacks

Free uniforms

Health insurance

Paid time off

Parental leave

Training & development

Job summary

Midwest Tire & Service LLC in Indiana is seeking a Service Advisor who balances customer care with sales, acting as the primary contact throughout the service process and coordinating estimates, timelines, and delivery to ensure a positive experience.

You will build trust, present recommendations, and work with technicians and parts staff to drive customer satisfaction and shop efficiency while growing revenue in a locally owned shop that values professionalism and teamwork.

Qualifications

• Experience in customer-facing service roles.
• Ability to explain recommendations clearly to customers.
• Comfort with balancing sales and service objectives.

Responsibilities

• Greet customers professionally and guide intake.
• Build and present estimates using digital inspections and pricing guidelines.
• Communicate with customers, technicians, and parts staff to manage timelines.
• Follow intake, documentation, follow up, and delivery procedures.
• Ensure a positive final experience through quality control and post service follow up.

Skills

Customer service

Sales skills

Communication

Time management

Job description

Midwest Tire & Service LLC in Indiana is seeking a Service Advisor who balances customer care with sales, acting as the primary contact throughout the service process and coordinating estimates, timelines, and delivery to ensure a positive experience.

You will build trust, present recommendations, and work with technicians and parts staff to drive customer satisfaction and shop efficiency while growing revenue in a locally owned shop that values professionalism and teamwork.