Customer-Driven Auto Service Advisor & Writer

The Faulkner Organization; Mechanicsburg (Cumberland County); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, Dental and Vision

401k with company match

Paid time off & paid holidays

Employee discounts

Employee referral bonuses

Annual reviews and merit increases

Job summary

Faulkner Automotive Group in Mechanicsburg, PA is seeking an enthusiastic Automotive Service Advisor/Writer to greet customers, document the issues, and guide repairs through to completion. The role emphasizes strong communication, professionalism, and a customer‑first approach.

While automotive repair experience is a plus, Faulkner provides training to all employees and offers growth opportunities, a respectful team environment, and competitive benefits.

Qualifications

• Valid driver's license.
• Vehicle repair or service experience preferred.
• Customer service experience preferred.
• Previous service advisor experience preferred.

Responsibilities

• As a Service Advisor/Writer, you are the first point of contact for all customers bringing their vehicle in for service.
• Greet the customer and take them through the repair process in a smooth, professional manner.
• Perform a vehicle walk around, gather vehicle information, and listen to the customer explanations to understand the problem.

Skills

Customer service

Job description

Faulkner Automotive Group in Mechanicsburg, PA is seeking an enthusiastic Automotive Service Advisor/Writer to greet customers, document the issues, and guide repairs through to completion. The role emphasizes strong communication, professionalism, and a customer‑first approach.

While automotive repair experience is a plus, Faulkner provides training to all employees and offers growth opportunities, a respectful team environment, and competitive benefits.