Automotive Service Advisor/Writer - Subaru

The Faulkner Organization; Mechanicsburg (Cumberland County); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, Dental and Vision

401k with company match

Paid time off & paid holidays

Employee discounts

Employee referral bonuses

Annual reviews and merit increases

Job summary

Faulkner Automotive Group in Mechanicsburg, PA is seeking an enthusiastic Automotive Service Advisor/Writer to greet customers, document the issues, and guide repairs through to completion. The role emphasizes strong communication, professionalism, and a customer‑first approach.

While automotive repair experience is a plus, Faulkner provides training to all employees and offers growth opportunities, a respectful team environment, and competitive benefits.

Qualifications

• Valid driver's license.
• Vehicle repair or service experience preferred.
• Customer service experience preferred.
• Previous service advisor experience preferred.

Responsibilities

• As a Service Advisor/Writer, you are the first point of contact for all customers bringing their vehicle in for service.
• Greet the customer and take them through the repair process in a smooth, professional manner.
• Perform a vehicle walk around, gather vehicle information, and listen to the customer explanations to understand the problem.

Skills

Customer service

Job description

The Faulkner Automotive Group is looking for an enthusiastic, self-motivated Automotive Service Advisor/Writer to join our team at Subaru! Faulkner is a place you can establish a career and grow with the organization. While automotive experience is a plus, it is not required! We provide training to all our employees and offer continued growth opportunities for those that have excellent talent, energy, and ambition to succeed. Faulkner has won a combined 60+ Best Places to Work Awards. T

Automotive Service Advisor/Writer Benefits, include:

• Top-tier benefits: Medical, Dental and Vision
• 401k with company match
• Paid time off & paid holidays
• Employee discounts
• Employee referral bonuses
• Annual reviews and merit increases

As a Service Advisor/Writer, you are the first point of contact for all customers bringing their vehicle in for service. It is your job to greet the customer and take them through the repair process in a smooth, professional manner! The process begins by doing a walk around of the vehicle, gathering vehicle information and listening to the customer explain any issues so you can better understand the problem.

Automotive Service Advisor/Writer Requirements

• Valid driver's license
• Vehicle repair or service experience preferred
• Customer service experience preferred
• Previous service advisor experience preferred

About Faulkner

The Faulkner Automotive Group is a family-owned and -operated automotive group serving Central and southeastern Pennsylvania with the best vehicles and services. Our dealership group is composed of 31 dealership locations and 23 franchises, making us one of the largest family-run dealer groups in the country.

Faulkner is an Equal Opportunity Employer and a Drug Free Workplace.