Customer Director

ALSTOM Gruppe; New York (NY); On-site; USD 225,000 - 275,000; Full time

Job summary

Alstom Gruppe in New York City seeks a Customer Director to lead strategic account management and customer relationship initiatives across the East Coast.

You will collaborate with Sales, Tendering, and Project Management to drive customer satisfaction, grow revenue, and ensure profitable project execution. The role requires extensive experience in complex tenders and a customer-centric leadership style.

Qualifications

• Degree in Engineering, Business Administration, or related field.
• 10+ years in CRM and strategic account management.
• Experience in project management and tender processes.
• Ability to identify opportunities, gather customer insights, and value-sell.
• Strong understanding of project profitability and financials.
• Proven negotiation leader.
• Ability to foster a customer-centric culture and satisfaction.
• Excellent communication and cross-functional collaboration.
• Resilience and adaptability for complex portfolios.

Responsibilities

• Grow business by selling to existing customers and spotting new opportunities.
• Serve as the main customer contact and primary authority on issues.
• Ensure customer satisfaction and measure it regularly.
• Lead negotiations during tender phases and support project execution teams.
• Collaborate with Sales, Tendering, and Project Management to deliver profitable projects.
• Lead BOR, Go/No Go, and Tender Review Meetings and ensure cross-functional alignment.

Skills

Customer relationship management

Strategic account management

Project management

Business development

Negotiation skills

Tender management

Cross-functional collaboration

Communication skills

Resilience and adaptability

Education

Bachelor's degree in Engineering, Business Administration, or related field

Job description

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

Could you be the Customer Director we’re looking for in New York City? (Successful candidate may be located anywhere on the East Coast of the US, New York or Philadelphia is preferred.)

Your future role

"Take on a new challenge and apply your customer relationship management and strategic business development expertise in a new cutting-edge field. You’ll work alongside dedicated and collaborative teammates.
You'll drive customer satisfaction and loyalty while growing business opportunities and ensuring project profitability. Day‑to‑day, you’ll work closely with teams across the business (including Sales, Tendering, and Project Management), champion a customer‑centric culture, and contribute to negotiations during the tender phase—and much more."

We’ll look to you for:

• Growing business by selling existing or new products to existing customers to maximize revenue and profits, ,
• Acting as the main point of contact for customers and being the primary authority on all customer issues, ,
• Securing and regularly measuring customer satisfaction, ,
• Contributing to negotiations during the tender phase, ,
• Partnering with the Project Managers to ensure the success of project execution, ,
• Leading commercial discussions to support project execution teams resolve issues that protect business interests and maintain customer satisfaction, ,
• Applying ALSTOM rules on ethics and compliance in all selling and customer management activities, ,
• Identifying new business opportunities with customers, understanding their needs, and gathering key data, including budgets, ,
• Leading the Business Opportunity Review (BOR), Go/No Go, and Tender Review Meetings (TRM), ,
• Collaborating with cross‑functional teams to foster a customer‑centric culture and achieve strategic business development goals.

All about you

We value passion and attitude over experience. That’s why we don’t expect you to have every single skill. Instead, we’ve listed some that we think will help you succeed and grow in this role:

• Degree in Engineering, Business Administration, or a related field
• 10 plus years of experience or understanding of customer relationship management and strategic account management, and project management,
• Proficiency in identifying business opportunities, gathering customer insights, and value-selling,
• Strong knowledge of project execution, profitability/business financials,
• Proven ability to lead negotiations,
• Experience with complex tender management,
• Ability to foster a customer‑centric culture and ensure customer satisfaction,
• Strong communication and interpersonal skills,
• Skilled in contributing to cross-functional team success during project execution phases,
• -Resilience and adaptability to manage complex customer portfolios and deliver results.

Things you’ll enjoy

Join us on a life-long transformative journey – the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You’ll also:

• Work with a diverse portfolio of customers, fostering strong relationships and driving customer satisfaction and loyalty ,
• Collaborate with transverse teams and helpful colleagues ,
• Progress towards becoming a key contributor to Alstom’s strategic growth by managing customer portfolios, identifying new business opportunities, and ensuring project profitability ,
• Contribute to innovative projects,
• "Utilise our dynamic and inclusive working environment, designed to promote leadership, resilience, adaptability, and continuous learning",
• Steer your career in whatever direction you choose across functions and countries

• Salary range 225-275K

As a global business, we’re an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We’re committed to creating an inclusive workplace for everyone.

Nearest Major Market: Manhattan Nearest Secondary Market: New York City Job Segment: CRM, Manager, Project Manager, Business Development, Technology, Management, Sales