Customer Director/Global Account Director (Healthcare/Life Sciences)

Plexus Corp.; Neenah (WI); On-site; USD 171,300 - 256,900; Full time

Job summary

Plexus Corp. is looking for a Customer Director in Neenah, Wisconsin. This role focuses on creating and managing strategies for assigned customers, ensuring their needs are met while advocating for Plexus within the customer base.

The ideal candidate will have over 10 years of experience along with a Bachelor's degree. Responsibilities include developing relationships, managing financial objectives, and mastering sales methodologies to boost customer satisfaction and revenue.

Qualifications

• 10+ years of related experience preferred; combination of education and experience considered.

Responsibilities

• Create and manage account strategy for assigned customers.
• Advocate for customer needs within Plexus.
• Establish financial objectives and manage customer P&L.
• Build and develop multi-level customer relationships.
• Master Plexus's sales enablement methodology.

Skills

Advanced written and verbal communication skills

Basic computer skills

Financial acumen

Solution selling approach

Understanding of electronics manufacturing

Education

Bachelor’s Degree in a relevant field

Job description

Purpose Statement

Creates, manages, and executes the account strategy for a set of assigned customer(s). In this role, the Customer Director will represent the voice of the customer to the customer team and the voice of Plexus to the external customer.

Key Job Accountabilities

• Create a working account plan which includes strategies/tactics to increase profitable revenue, account penetration and engagement points (including manufacturing, engineering and sustaining services). Develop innovative and creative solutions that will help further differentiate the Plexus service offering with our customers. Successfully execute plans while engaging the broader Plexus organization, as appropriate, while continually improving customer satisfaction and "stickiness."
• Ensure Plexus meets or exceeds the expectations of customers. Advocate for customer needs within Plexus and represent Plexus’ needs and interests to the customer. Translate the needs and interests into action that meets or exceeds customer satisfaction goals and creates mutual benefit for Plexus. Lead a cross‑functional Plexus team that includes engineering, manufacturing, supply chain, costing, financial and legal experts to ensure we continue meeting or exceeding customer expectations and needs.
• Increase Plexus’ revenue and profitability. Establish clearly defined financial objectives for customers. Partner with manufacturing and engineering to proactively manage the customer P&L to ensure we meet/exceed the objectives.
• Build and develop multi‑level relationships, including executive level, with customers and internally. Be fully conversant and intimate with the customer business model, competition, market and needs. Partner with other key Plexus functions (e.g. manufacturing and engineering) in furthering the customer relationship.
• Learn and develop mastery of Plexus's sales enablement methodology.

Education / Experience Qualifications

• Bachelor’s Degree with 10 or more years of related experience is preferred. An equivalent combination of education and/or experience will be considered.

Other Qualifications

• Advanced written and verbal communication skills are required
• Basic computer skills are required
• Able to make sound, logical and reasonable decisions nearly autonomously
• Masters solution selling approach
• Has mastered the use of financial acumen to be able to influence customers and constituents
• Basic understanding of electronics manufacturing is required
• General office equipment and materials

Physical Requirements

• Professional office environment with suitable lighting, comfortable temperatures, and low noise level. May require prolonged periods of sitting at a desk, using a computer, and other office equipment. Minimal physical activity is generally involved, emphasizing the importance of good posture and ergonomic workplace arrangements.

Travel Requirements

• More than 40%

Salary range: $171,300.00 - $256,900.00

We are an Equal Opportunity Employer (EOE) and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.