Customer Development Manager

Ryder Supply Chain Solutions; Iowa (LA); On-site; USD 90,000 - 120,000; Full time

Job summary

Ryder Supply Chain Solutions seeks a Customer Development Manager FMS to manage assigned accounts and educate customers on Ryder services, including Fleet Management and Finance options. You will leverage the Ryder Sales Process, build strong relationships with key buying influences, and drive service adoption across transportation solutions.

Ideal candidates bring extensive sales experience in logistics, consultative selling, and the ability to analyze customer data to tailor solutions.

Qualifications

• Bachelor's degree in Business, Marketing, Transportation or equivalent experience.
• Five years or more demonstrated consecutive sales and customer relationship management experience in prior sales responsibilities required.

Responsibilities

• Maintain regular contact with customers to meet requirements and develop sales plans.
• Present Ryder services and build relationships with all customer buying influences.
• Ensure contracted services are delivered and manage customer satisfaction; conduct regular reviews.
• Provide training and growth support for sales skills and industry knowledge.

Skills

Problem solving

Communication

Interpersonal skills

Financial analysis

Team mentoring

Time management

Detail oriented

Education

Bachelor's degree

Job description

Job Description :

Summary
The Customer Development Manager FMS position is responsible for the management of assigned accounts in the Business Unit (BU); the education/development of customer interest in additional Ryder services (including: Full Service Lease, Programmed Maintenance, Lease Financing, Fleet Management Services and Dedicated Contract Carriage) by utilizing the Ryder Sales Process.

Essential Functions

• Maintain regular and consistent contact with customers to meet customer requirements. Develop sales penetration plan. Segment account base by opportunity for growth and potential for risk. Present Ryder services and capabilities. Develop relationships with all customer buying influences. Develop complete understanding of customers business, goals and objectives. Work with RIL to develop opportunities for the application of those services as appropriate. Serve as facilitator between customer and Ryder departments or Ryder vendors.
• Ensure contracted services are delivered to customer. Orchestrate the development of a productive working relationship with the customer. Maintain appropriate customer contact. Understand and manage customer satisfaction perception. Conduct regularly scheduled customer reviews. Monitor CSI results by account. Develop knowledge base of competitive alternatives. Contribute to an effective transition of accounts sold.
• Proactively anticipate problems through continuous dialogue with customer & Ryder staff. Supply customer with information regarding operational performance. Learn customers business & operations
• Training and improvement of sales skills, industry knowledge and personal growth needs

Additional Responsibilities

• Performs other duties as assigned.

Skills and Abilities

• Demonstrates problem solving skills
• Strong verbal and written communication skills
• Effective interpersonal skills
• Ability to analyze and interpret financial data
• Ability to leverage customers financial data to determine needs and solutions match
• Ability to work within various geographic and demographic environments
• Ability to guide, engage, and impart knowledge to others
• Willingness and ability to work with and mentor new sales employees
• Ability to work independently and as a member of a team
• Ability to work in team concept while holding self fully accountable
• Flexibility to operate and self-driven to excel in a fast-paced environment
• Capable of multi-tasking, highly organized, with excellent time management skills
• Detail oriented with excellent follow-up practices

Qualifications

• Bachelor's degree required in Business, Marketing, Transportation or equivalent experience
• Five (5) years or more demonstrated consecutive sales and customer relationship management experience in prior sales responsibilities required

DOT Regulated
No

Job Category

Outside Sales

Compensation Information :

Thecompensationofferedtoa candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc.The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/ortype.Compensationranges for the position are below:

Pay Type :

Benefits Information:

For all Full-time positions only : Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.

Ryder Supply Chain Solutions delivers innovative fleet management, dedicated transportation, and comprehensive logistics services, recognized for excellence and sustainability in the industry.

Transportation, Logistics, Supply Chain and Storage

Company size 10,001+ employees

Company type Public company

Momentum

Team growth

Momentum 4% in 12 mo

5,640 employees on LinkedIn

Footprint

Where they work