Customer Development Director

Heartland Coca-Cola Bottling Company, LLC; Charlotte (NC); On-site; USD 108,000 - 156,000; Full time

Job summary

Heartland Coca-Cola Bottling Company, LLC is seeking a Customer Development Director II to drive growth with key retailers. This role will serve as the main go-to for best practices, innovation, and sustained revenue opportunities while aligning field operations to business plans.

You will collaborate with marketing, product supply, and revenue teams to execute strategic objectives and deliver incremental margin results across the retailer network.

Qualifications

• Bachelor’s degree required; 5–7 years of work experience.
• Strong negotiation and leadership skills are essential.
• Advanced MS Excel and MS PowerPoint skills required.

Responsibilities

• Develop, negotiate, and maintain strategic partnership status with the customer.
• Lead cross-functional relationships with field operations, marketing, and revenue generation to align objectives.
• Coach and train field operations on alignment to customers' sales plans and expectations.
• Create and update sales execution plans to support assigned customer opportunities.
• Collaborate with external partners to drive incremental growth and report results to senior leadership.
• Analyze data to identify opportunities and implement growth tactics.
• Develop and execute sales programs and perform post-analysis reviews.

Skills

Joint business planning

Cross-functional leadership

Negotiation

Customer service

Analytical thinking

MS Excel

MS PowerPoint

Leadership

Education

Bachelor’s degree

5–7 years experience

Job description

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Pay Range: $108,000.00 - $156,000.00 Salaried, depending on experience

Uncap Your Potential at America's Largest Coca-Cola Bottler — Pour Your Passion into Purpose!

We're more than beverages—we're building meaningful careers and vibrant communities. Join our team where your talent meets purpose, and every teammate directly shapes our success.

• Career Growth: Clear pathways to advance and develop your career
• Competitive Benefits: 401(k) match + health coverage + employee stock purchase plan
• Purpose-Driven: Create meaningful impact in the communities you serve
• Professional Development: Dedicated training + personalized mentorship

Join us - your refreshing new chapter starts here!

Job Overview

The Customer Development Director possesses a deep knowledge of the retailer, the competition, and the marketplace. This position will serve as the “go-to“ person by the retailer’s leadership team for best practices, innovation, and engagementwhile maintaining a bias for growth by driving sales and constantly exploring additional opportunities for incremental revenue and margin results. The Customer Development Director II is deeply connected with CCCI’s field operations and leadership teams to ensure that business plans are efficiently executed as agreed upon.

Duties & Responsibilities

• Develop, negotiate, and maintaina strategic partnership status with the customer to ensure joint business plans are achieved
• Establishand leadcross-functional relationships with field operations, product supply, marketing, and revenue generation management to ensure alignment to respective strategic objectives
• Coach, teach, and train (instructs) the field operations teams on alignment to customers sales plans, best practices, and expectations
• Create, maintain, and updatecritical sales correspondence to ensure the operations teams have the most up to date execution plans for assigned customer
• Cultivate, sustainand maintain ongoing relationships and attends meetings, as needed with key external business partners (NRS, brand, bottler, and other relevant partners) to drive incremental growth to objectives
• Collaboratewith Revenue Generation colleague to compile and report key business results to CCCI’s Sr. Leadership team
• Analyzedata to determine opportunities and implement tactics to reverse or sustain trends
• Developand executesales programs and conduct post-analysis reviews, to gain an understanding of the effectiveness
• Makeadjustments as needed to sustain or reverse trends

Knowledge, Skills, & Abilities

• Advanced ability to develop, negotiate and execute complex and strategic joint business plans with the assigned customer
• Strong ability to quickly bond and rapport to achieve a strategic partnership status throughout customers organization
• Must have strong negotiation and persuasion skills
• Responsive customer service skills with a proactive mindset
• Strong organizational management skills required with the ability to collaborate with all facets of the business including field operations, marketing, product supply, revenue generation management, and the National Retail Sales Team
• Ability to partner cross-functionally with other department leaders to accomplish goals and objectives
• Advanced analytical and critical thinking skills preferred
• Excellent organizational, time management, attention to detail, and team-building skills are required
• Ability to work independently
• Strong leadership, coaching, and presentation abilities
• Excellent oral and written communication skills required
• Ability to prioritize multiple assignments with time-sensitive and critical deadlines
• Adept in handling ambiguity
• Computer proficiency in MS Office particularly MS Excel and MS PowerPoint

Minimum Qualifications

• Bachelor’s degree four (4) years
• Knowledge acquired through five (5) to seven (7) years of work experience

Preferred Qualifications

Bachelors in Business Administration, Marketing, Communications, Liberal Arts, Sociology, or Psychology

Equal Opportunity Employer - All qualified applicants will be considered for employment without regard to disability, protected veteran status, or any other characteristic protected by applicable law.