Customer Development Director

Coca-Cola Consolidated; Charlotte (NC); On-site; USD 108,000 - 156,000; Full time

Benefits offered by this job

Career Growth

Competitive Benefits

Professional Development

Purpose-Driven Work

Job summary

Coca-Cola Consolidated is seeking a Customer Development Director II to drive growth with major customers from Charlotte, NC. You will partner across field operations, marketing, and revenue teams to execute joint business plans and maximize incremental revenue and margins.

The role requires strong negotiation, leadership, and presentation skills, plus advanced MS Office capabilities. Office-based environment with equal opportunity employment.

Qualifications

• Bachelor’s degree required.
• 5–7 years of relevant work experience.
• Proficiency in MS Office (Excel and PowerPoint).

Responsibilities

• Develop, negotiate, and maintain strategic partnerships with the customer.
• Lead cross-functional relationships with field ops, product supply, marketing, and revenue generation.
• Coach and train field operations on sales plans and expectations.
• Create and update sales correspondence for execution plans.
• Cultivate ongoing relationships with key partners to drive growth.
• Collaborate with Revenue Generation to report results to Sr. Leadership.
• Analyze data to identify opportunities and implement tactics.
• Develop and execute sales programs with post-analysis reviews.
• Make adjustments to sustain or reverse trends.

Skills

Analytical thinking

Negotiation

Leadership

Communication skills

MS Office

MS Excel

MS PowerPoint

Time management

Education

Bachelor’s degree

Preferred: Business Admin / Marketing / Communications / Liberal Arts / Sociology / Psychology

Tools

MS Office

MS Excel

MS PowerPoint

Job description

Locations: Charlotte

Pay Range: $108,000.00 - $156,000.00 Salaried, depending on experience

Uncap Your Potential at America's Largest Coca-Cola Bottler — Pour Your Passion into Purpose!

We're more than beverages—we're building meaningful careers and vibrant communities. Join our team where your talent meets purpose, and every teammate directly shapes our success.

• Career Growth: Clear pathways to advance and develop your career
• Competitive Benefits: 401(k) match + health coverage + employee stock purchase plan
• Purpose-Driven: Create meaningful impact in the communities you serve
• Professional Development: Dedicated training + personalized mentorship

Job Overview

The Customer Development Director possesses a deep knowledge of the retailer, the competition, and the marketplace. This position will serve as the “go-to“ person by the retailer’s leadership team for best practices, innovation, and engagement while maintaining a bias for growth by driving sales and constantly exploring additional opportunities for incremental revenue and margin results. The Customer Development Director II is deeply connected with CCCI’s field operations and leadership teams to ensure that business plans are efficiently executed as agreed upon.

Duties & Responsibilities

• Develop, negotiate, and maintain a strategic partnership status with the customer to ensure joint business plans are achieved
• Establish and lead cross-functional relationships with field operations, product supply, marketing, and revenue generation management to ensure alignment to respective strategic objectives
• Coach, teach, and train (instructs) the field operations teams on alignment to customers sales plans, best practices, and expectations
• Create, maintain, and update critical sales correspondence to ensure the operations teams have the most up to date execution plans for assigned customer
• Cultivate, sustain and maintain ongoing relationships and attends meetings, as needed with key external business partners (NRS, brand, bottler, and other relevant partners) to drive incremental growth to objectives
• Collaborate with Revenue Generation colleague to compile and report key business results to CCCI’s Sr. Leadership team
• Analyze data to determine opportunities and implement tactics to reverse or sustain trends
• Develop and execute sales programs and conduct post-analysis reviews, to gain an understanding of the effectiveness
• Make adjustments as needed to sustain or reverse trends

Knowledge, Skills, & Abilities

• Advanced ability to develop, negotiate and execute complex and strategic joint business plans with the assigned customer
• Strong ability to quickly bond and rapport to achieve a strategic partnership status throughout customers organization
• Must have strong negotiation and persuasion skills
• Responsive customer service skills with a proactive mindset
• Strong organizational management skills required with the ability to collaborate with all facets of the business including field operations, marketing, product supply, revenue generation management, and the National Retail Sales Team
• Ability to partner cross-functionally with other department leaders to accomplish goals and objectives
• Advanced analytical and critical thinking skills preferred
• Excellent organizational, time management, attention to detail, and team-building skills are required
• Ability to work independently
• Strong leadership, coaching, and presentation abilities
• Excellent oral and written communication skills required
• Ability to prioritize multiple assignments with time-sensitive and critical deadlines
• Continuous improvement mindset
• Adept in handling ambiguity
• Computer proficiency in MS Office particularly MS Excel and MS PowerPoint

Minimum Qualifications

• Bachelor’s degree four (4) years
• Knowledge acquired through five (5) to seven (7) years of work experience

Preferred Qualifications

Bachelors in Business Administration, Marketing, Communications, Liberal Arts, Sociology, or Psychology

Work Environment

Office Environment

Equal Opportunity Employer - All qualified applicants will be considered for employment without regard to disability, protected veteran status, or any other characteristic protected by applicable law.