Customer Deployment Strategist - Live Accounts

GovWell; New York (NY); Hybrid; USD 80,000 - 110,000; Full time

Benefits offered by this job

Competitive salary

Meaningful equity

100% premiums covered for medical, dental, and vision insurance

Unlimited / flexible PTO

Job summary

A government technology company based in New York is seeking a Deployment Strategist to enhance customer success with their platform. This role will focus on real-time support, ensuring effective operations, and identifying opportunities for improving customer usage. Candidates should have over 3 years of experience in client-facing roles with strong problem-solving and communication skills. The position includes collaborative work with municipal stakeholders, with some travel involved, and offers competitive salary and benefits including equity and health insurance.

Qualifications

• 3+ years of experience in customer success or client-facing roles.
• Strong problem-solving skills to navigate customer issues.
• Ability to manage multiple customer relationships and priorities.

Responsibilities

• Serve as primary contact for active customers providing real-time support.
• Help customers navigate workflows and answer product questions.
• Identify opportunities for workflow optimization and feature adoption.

Skills

Problem solving

Customer engagement

Communication

Organization

Real-time support

Job description

A government technology company based in New York is seeking a Deployment Strategist to enhance customer success with their platform. This role will focus on real-time support, ensuring effective operations, and identifying opportunities for improving customer usage. Candidates should have over 3 years of experience in client-facing roles with strong problem-solving and communication skills. The position includes collaborative work with municipal stakeholders, with some travel involved, and offers competitive salary and benefits including equity and health insurance.