Customer Delivery Manager

Nokia Federal Solutions Inc; Chantilly (VA); On-site; USD 110,000 - 170,000; Full time

Benefits offered by this job

Health care coverage

401(k) retirement

Professional development

Flexible PTO

11 holidays

Job summary

Nokia Federal Solutions Inc. seeks a Customer Delivery Manager (CDM) to lead post-sales delivery for government customers.

You will guide end-to-end projects, manage HW/SW/services, and ensure contractual commitments are met with senior customer engagement. This role requires extensive telecom and wireless technology knowledge (LTE/5G) and the ability to coordinate with Nokia BG Delivery teams and external vendors.

Qualifications

• Bachelor’s degree in a relevant field.
• Project management experience in telecom, government, or equivalent.
• Fundamental to expert understanding of end-to-end wireless technology (LTE/5G) and network components (RAN, core, transport).
• Ability to manage many simultaneous small and high turnover projects.
• Excellent problem solving and organizational skills.
• Data analysis and reporting skills.
• Strong communication, cross functional collaboration abilities and interpersonal skills.
• Ability to manage multiple priorities in a fast-paced operational environment.
• Experience managing—Must be eligible to obtain and maintain a Secret-level security clearance.
• Professional certifications such as PMP are preferred.
• Experience supporting government contracts or regulated environments are preferred.

Responsibilities

• Directs all phases of projects from inception through completion.
• Accountable for seamless Customer Delivery (including HW, SW and Services).
• Responsible for NFS contracted business financials (revenues, margins, costs and cash collection).
• Executive customer interface for NFS delivery and overall satisfaction.
• Delivery accountability in line with contractual commitments and handover.
• Accountable for project portfolio performance and services performance reviews.
• Align with Nokia BG Delivery Managers on governance and updates.
• Secure delivery resourcing and forecast with Nokia BG Delivery teams or third-party vendors.
• Provide performance feedback on commitments and escalations.
• Work independently or as part of a team and act as technical lead when dealing with customers.
• Perform other duties within scope as necessary.

Skills

Project management

Telecom industry

LTE/5G knowledge

Data analysis

Cross-functional

Security clearance

Education

Bachelor's degree

Tools

Microsoft Office

Job description

• This position is contingent upon contract award*

• This position is contingent upon contract award*

Description

Position Summary

We are looking for a Customer Delivery Manager (CDM) to join our team. The CDM position is a post-sales role that is customer facing, representing NFS to government customers. The CDM role entails working directly with end customers and in a consultative manner with other members of NFS (sales/pre-sales etc.), and Nokia business and product groups to deliver customer specific projects involving Nokia’s products. We are looking for a CDM, who has limited to extensive network deployment experience with Nokia wireless networks, encompassing RAN, core and transport.

Company Description

At Nokia Federal Solutions Inc. (Nokia Federal), we are committed to building scalable, secure, and resilient networks that enhance government operations. Our team helps solve complex challenges for U.S. civil, defense, and intelligence sectors by providing leading end-to-end mission-critical network solutions. With a legacy backed by over 100 years of technology innovation, we are pioneers in the field. Nokia Federal is a dedicated Nokia U.S. entity focused on delivering mission-critical solutions to the U.S. Government. Join us today and contribute to helping support the mission!

Key Responsibilities

• Directs all phases of projects from inception through completion
• Accountable for seamless Customer Delivery (including HW, SW and Services)
• Responsible for NFS contracted business financials (revenues, sales margin, costs and cash collection of HW, SW and Services).
• Executive customer interface for NFS delivery, taking care of overall Customer satisfaction
• Delivery accountability in line with contractual commitments and project handover.
• Accountable for project portfolio performance and services performance reviews.
• For project specific governance, CDM is expected to regularly align with Nokia BG Delivery Managers on project related issues and updates.
• Guiding and securing delivery resourcing. Empowered to steer forecast and performance management work with Nokia BG Delivery teams or third-party service vendors, as required.
• Project feedback and escalation. Provides performance feedback on meeting the commitments made by Nokia BGs and third-party service providers.
• Manages and resolves internal and external delivery escalations.Supports the definition of performance KPIs for projects and delivery, in line with the required deliverables and commitments.
• Need to be able to work independently, and as a team member, and be responsible for acting as the technical lead when dealing with customers.
• Perform other duties within job scope as necessary.

Requirements

Required Qualifications

• Bachelor’s degree in Program Management, Science, Engineering, Business Administration, or relevant professional experience.
• Relevant project management experience in telecom industry, government, or equivalent military experience.
• Fundamental to Expert understanding of end-to-end wireless technology (LTE/5G) and network components (RAN, core and transport)
• Ability to manage many simultaneous small and high turnover projects
• Excellent problem solving and organizational skills
• Proficiency in Microsoft officeData analysis and reporting skills
• Strong communication, cross functional collaboration abilities and interpersonal skills.
• Ability to manage multiple priorities in a fast-paced operational environment.
• Experience managing
• Must be eligible to obtain and maintain a Secret-level security clearance.

Preferred Qualifications

• Professional certifications such as PMP.
• Experience supporting government contracts or regulated environments.

What We Offer You

• An opportunity to be a part of something bigger; a mission with real impact.
• A chance to be a part of a people-first team.
• A comprehensive range of benefits that are fair, equitable, and competitive that include the following:
• Company-paid, full coverage inclusive health care (Medical, Dental Vision), for you and your family.
• Life/Disability: Employer-paid life insurance, in addition to short-term and long-term disability.
• 401(k) Retirement Account, 6% employer contribution.
• Professional Development
• Flexible Paid Time Off
• Holidays: 11 paid holidays throughout the calendar year.

An Equal Opportunity Employer/Veterans/Disabled Nokia Federal Solutions Inc. is an equal opportunity employer & provides equal employment opportunities to all qualified applicants and will make hiring decisions without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristic protected by federal, state or local laws.