Customer Delivery Manager

Applied Digital; Brookwood (AL); On-site; USD 90,000 - 120,000; Full time

Job summary

Applied Digital in Brookwood, Alabama, is seeking a Customer Delivery Manager to ensure internal teams meet all contractual obligations with customers. The role demands attention to detail, ability to interpret complex contracts, and drive cross-functional collaboration to address issues and accountability.

You will serve as the primary liaison between customer expectations and internal execution, ensuring compliance, timely delivery, and transparent reporting to leadership.

Qualifications

• Bachelor's degree in business administration, operations management, or related field, or equivalent experience.
• 5+ years of experience with SLAs and compliance frameworks.
• 5+ years in customer operations, contract management, and project delivery.
• Ability to read and interpret complex contracts.
• Strong organizational skills and attention to detail.
• Proven ability to challenge teams constructively and drive accountability.
• Excellent communication and stakeholder management skills.

Responsibilities

• Review contracts, SLAs, and obligations for compliance.
• Monitor adherence to terms and escalate non-compliance.
• Track deliverables and milestones for timely execution.
• Hold internal teams accountable for commitments.
• Identify risks and implement corrective actions.
• Partner with operations, legal, and customer success to resolve challenges.
• Provide regular status updates to leadership and maintain audit trails.

Skills

SLA Management

Contract Interpretation

Stakeholder Management

Cross-functional Collaboration

Project Delivery

Organizational Skills

Problem Solving

Communication

Education

Bachelor's degree in business/operations

Job description

The Customer Delivery Manager is responsible for ensuring that internal teams deliver all contractual obligations to our customers. This role requires a detail-oriented professional who can interpret complex contracts, maintain organizational rigor, and foster collaboration across teams to address issues and drive accountability.

The ideal candidate will serve as a key liaison between customer expectations and internal execution, ensuring compliance and timely delivery.

Key Responsibilities

• Contract Compliance & Governance
  • Review and interpret customer contracts, SLAs, and obligations.
  • Monitor adherence to contractual terms and upscale non compliance issues.
• Execution Oversight
  • Track deliverables and milestones to ensure timely and accurate execution.
  • Hold internal teams accountable for meeting commitments.
• Risk Identification & Resolution
  • Identify gaps or risks in meeting obligations and implement corrective actions.
• Cross-Functional Collaboration
  • Partner with operations, legal, and customer success teams to resolve challenges.
  • Facilitate discussions to address issues constructively and maintain customer satisfaction.
• Reporting & Communication
  • Provide regular updates on compliance status and delivery performance to leadership.
  • Maintain documentation and audit trails for contractual obligations.

Basic Qualifications

• Bachelor's degree in business administration, Operations Management, or related field or equivalent experience.
• 5+ years of experience with service-level agreements (SLAs) and compliance frameworks.
• 5+years of experience in customer operations, contract management, and project delivery.
• Strong ability to read and interpret complex contracts.
• Excellent organizational skills and attention to detail.
• Proven ability to challenge teams constructively and drive accountability.
• Strong problem-solving, communication, and stakeholder management skills.

Preferred Qualifications

• Experience in technology, engineering, or data center operations.
• Project Management certification (PMP or equivalent) is a plus.
• Experience working in a matrixed organization with cross-functional teams.

Please note that Applied Digital is currently unable to sponsor new applicants for employment authorization or provide immigration-related support for this position. This includes, but is not limited to, visa categories such as H-1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-2, E-3, L-1, O-1, and any Employment Authorization Documents (EADs) or other work authorizations that require employer sponsorship.