Customer Data Management-Product Owner II

PNC Financial Services Group, Inc.; Alabama; Hybrid; USD 75,000 - 125,000; Full time

Benefits offered by this job

Medical coverage

401(k) with match

Paid time off

Career development

Job summary

PNC Financial Services Group, Inc. is seeking a Product Owner II within its Data, Modeling & Analytics organization.

Based in Cleveland, OH, Pittsburgh, PA or Tysons Corner/Washington, DC, you will align priorities, guide delivery teams, and ensure outcomes meet architectural standards and business goals. In this role you will advocate for business and customer needs, refine requirements, collaborate with the Scrum Master, and review increments with stakeholders while communicating value and

Qualifications

• Experience as Product Owner in an Agile environment with clear backlog ownership.
• Strong business analysis skills, elicitation and documentation with stakeholder alignment.
• Technical aptitude supporting backend platforms or data-driven solutions.
• Experience managing multiple products or workstreams and effective communication.

Responsibilities

• Set priorities for the development team based on business value, risk and strategy.
• Communicate the product vision and ensure teams understand client requirements and goals.
• Partner with Scrum Master and delivery teams to clarify requirements and support releases.
• Review increments and communicate delivered value and release outcomes to stakeholders.

Skills

Product Owner

Agile

Stakeholder Mgmt

Communication

Backlog Prioritization

Education

Bachelor's degree

Tools

Jira

Confluence

Change Navigator

MS Word

MS Excel

MS PowerPoint

Job description

Position Overview

Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Product Owner II within PNC's Data, Modeling & Analytics organization, you will be based in Cleveland, Ohio, Pittsburgh, PA or Tysons Corner/Washington, DC. The Product Owner II typically supports one to two enterprise platforms concurrently and is responsible for aligning priorities, guiding delivery teams, and driving successful outcomes in accordance with established architectural standards and organizational objectives.

Key Responsibilities

• Serves as the primary advocate for business and customer needs by setting priorities for the development team based on business value, risk, and strategic alignment.
• Communicates, and reinforces the product vision to ensure delivery teams clearly understand client requirements, business goals, and expected outcomes.
• Partners closely with the Scrum Master and delivery team to clarify requirements and support execution in alignment with release objectives.
• Reviews and accepts completed product increments, then communicates delivered business value, release outcomes, and key updates to stakeholders across the organization.

Required Qualifications

• Demonstrated experience serving as a Product Owner within an Agile environment
• Strong business analysis capabilities, including requirements elicitation, documentation, and stakeholder alignment
• Technical aptitude supporting backend platforms, enterprise systems, or complex data-driven solutions
• Experience managing multiple products, initiatives, or concurrent workstreams
• Excellent written and verbal communication skills, with the ability to operate effectively within Agile and Scrum frameworks
• Proficiency with Jira, Confluence, Change Navigator, Microsoft Word, Microsoft Excel, and Microsoft PowerPoint
• Advanced communication skills, including the ability to interpret complex technical discussions and translate them into clear, business-focused documentation and presentations
• Experience with Change@PNC methodology requirements, including Change Navigator administration, project lifecycle awareness, development of high-quality business requirements and acceptance criteria in Jira, and familiarity with 1LOD and 2LOD risk management engagement practices

Preferred Skills and Experience

• Strong technical acumen, including familiarity with API integrations, batch file ingestion, and Kafka data services
• Familiarity with customer data management principles and data quality practices
• Ability to present technical requirements effectively to audiences ranging from business leaders to technology design and development teams
• Demonstrated confidence in addressing live technical and business process questions, with the judgment to provide accurate responses or coordinate appropriate follow-up
• Exceptional organizational skills and proven ability to support multiple Agile teams simultaneously

Preferred Skills

Accountability, Customer Solutions, Data Visualization, Prioritization, Scrum, User Experience (UX) Design Competencies Agile Development, Business Acumen, Design Thinking, Innovation, Interpersonal Relationships, IT Standards, Procedures & Policies, Managing Multiple Priorities, Matrix Management, Organizational Leadership, Planning and Organizing, Solutions Development

Work Experience

Roles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

Bachelors Certifications No Required Certification(s) Licenses No Required License(s) Language Assessments No Required or Preferred Language Assessments

Pay Transparency

Base Salary: $75,000.00 – $125,000.00 Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full‑time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long‑term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives. In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service. To learn more about these and other programs, including benefits for full time and part‑time employees, visit pncthrive.com.

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at [e-mail]. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

Company Culture

For nearly 160 years, PNC has strived to make a meaningful impact for our employees, customers, communities, and shareholders. We believe our success and positive reputation are built on open and honest dialogue, an unwavering focus on smart risk management, relationship‑based customer service and community investments. Our inclusive workplace allows our employees to be heard, valued, and developed to do their best work. Being a great place to work means we are making a lasting difference for everyone we serve. Check out the top reasons to join PNC. PNC’s total rewards package includes things like time off, benefits, learning and career development, wellness programs, recognition and much more. The benefits and programs highlighted below are just a sampling of what PNC offers its employees. To learn more, visit our Total Rewards page.

Talent Community

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Application Window

Generally, this opening is expected to be posted for two business days from 06/30/2026, although it may be longer with business discretion.