Customer Coordinator

Noble Recruiting Ltd.; Brentwood (MD); Hybrid; USD 30,039 - 36,715; Full time

Job summary

Noble Recruiting Ltd. is seeking a Customer Coordinator to join a fast-growing mortgage company in Brentwood, Essex. The role involves managing customer interactions primarily via telephone, ensuring clients receive exceptional support throughout their mortgage journey.

Candidates should have previous customer service experience, be confident in telephone communications, and have the ability to build strong relationships. The position is permanent, full-time, with a salary of £25,000 per annum plus a quarterly performance bonus.

This opportunity offers the potential for hybrid working depending on business needs.

Qualifications

• Previous customer service, sales support, or appointment booking experience.
• Confident telephone manner and strong communication skills.
• Highly organized with good attention to detail.

Responsibilities

• Manage customer interactions throughout the mortgage process.
• Provide support and guidance to customers via telephone.
• Build and maintain strong customer relationships.

Skills

Customer service skills

Strong communication

Organizational skills

Ability to build rapport

Job description

Customer Coordinator – Mortgages | Brentwood, Essex
£25,000 per annum + quarterly performance bonus
Permanent, Full-time | Monday to Friday
Potential for hybrid working based on business needs

Noble Recruiting are working with a fast-growing mortgage company in Brentwood who are looking for a confident and customer-focused Customer Coordinator to join their expanding team. This is a predominantly telephone-based role, so you will need to be comfortable speaking with customers throughout the day, building rapport, arranging appointments and supporting clients through their mortgage journey.

As a Customer Coordinator, you will work closely with customers and mortgage advisors from initial enquiry through to completion, ensuring each client receives a professional, helpful and efficient service.

Key Responsibilities

• Managing customer interactions throughout the mortgage process
• Speaking with customers by telephone to provide support and guidance
• Helping customers prepare for advisor appointments
• Managing advisor diaries and booking appointments
• Contacting customers through CRM systems, introducer networks and social media
• Building and maintaining strong customer relationships
• Progressing opportunities and supporting customers through their journey
• Handling inbound and outbound calls confidently
• Overcoming objections and explaining the benefits of the service
• Managing and prioritising multiple tasks effectively

Experience Required

• Previous customer service, sales support, appointment booking or coordination experience
• Confident telephone manner with strong communication skills
• Comfortable making outbound calls and managing customer conversations
• Highly organised with good attention to detail
• Able to build rapport and maintain strong customer relationships
• Proactive, professional and able to manage a busy workload
• Mortgage, finance or property experience would be beneficial but is not essential

This is a great opportunity for someone who enjoys speaking with customers, building relationships and working in a fast-paced, professional environment.