Customer Consultant

TCI; Town of Florida, Northern (NY, KY); Hybrid; USD 40,000 - 71,000; Full time

Benefits offered by this job

NetSuite training

Salesforce training

Domo training

Career advancement

Job summary

Teachers' Curriculum Institute (TCI) seeks a Customer Consultant to support new and existing customers, drive program adoption, and secure renewals across districts, schools, and teachers.

You will field inbound inquiries, guide purchasing, and collaborate with remote teams nationwide to meet seasonal goals while applying expertise in TCI materials and education technology.

Qualifications

• Experience in customer support or sales is preferred.
• Ability to identify customer needs and advise accordingly.

Responsibilities

• Respond to inbound cases and calls and guide customers through purchasing.
• Uncover needs and match products to requirements.
• Promote and sell programs via email, calls, meetings, and demos.
• Foster renewals by supporting ongoing usage and expansion opportunities.
• Provide quotes and follow up on sales opportunities.
• Use Salesforce, NetSuite, Domo, and Google Suite for tracking.
• Collaborate with remote teams nationwide during peak seasons.
• Train Florida customers on program implementation.

Skills

Customer support

Sales skills

Communication

CRM software

Tools

Salesforce

NetSuite

Domo

Google Suite

Job description

Teachers' Curriculum Institute (TCI) is a leading provider of K-12 curriculum solutions that combine engaging content, hands-on learning, and powerful technology to bring education to life. TCI delivers innovative content to more than 50,000 K-12 schools nationwide through award-winning programs like History Alive! and Bring Science Alive!

Every day, our work makes a difference to thousands of teachers and students. We are a small, collaborative team committed to innovation, lifelong learning, and growth-both for our company and our team members.

About the Role:

Are you a classroom teacher looking for a new challenge while staying connected to education? Join TCI as a Customer Consultant, where you will play a key role in supporting both new and existing customers, driving the adoption of our programs, fostering renewals, and ensuring a seamless experience for districts, schools, and teachers. In this role, you will field inbound inquiries and drive sales to charter schools, private schools, and small districts.

Key Responsibilities:

• Respond to inbound cases and phone calls and guide customers through the purchasing process.
• Support educational decision-makers by uncovering needs and matching TCI products to those requirements.
• Promote and sell TCI's programs through email communication, phone calls, customer meetings, and product demonstrations.
• Foster renewals by supporting existing customers' usage of TCI products, providing ongoing support, and uncovering opportunities to expand implementation to additional grade levels. Assist customers with purchasing decisions by providing expertise on past purchases, sending samples, creating quotes, and following up on sales opportunities.
• Leverage Salesforce, NetSuite, Domo, and Google Suite tools for organization and tracking.
• Collaborate with remote teams nationwide to achieve time-sensitive goals during busy seasons.
• Ongoing Trainings/Presentations to support current Florida customers with the implementation of TCI materials.

What We Offer:

• Training to work with world-class business systems like NetSuite, Salesforce, and Domo.
• Opportunities to grow professionally within an innovative EdTech company.
• Collaborative team environment focused on skill development and career advancement.

Salary Range: $28.85/hr - $51.83/hr, plus a generous incentive plan

This is a full-time remote position. Base pay offered may vary depending on job-related experience, skills, and location. TCI offers medical, dental, vision, 401k benefits, PTO and bonus eligibility.

For this position, TCI is hiring in the following states only: FL

Equal Opportunity Employer including Disability/Vets