Customer Compliance Specialist

Bennett Motor Express Management Inc; McDonough (GA); On-site; USD 52,000 - 75,000; Full time

Job summary

Bennett Family of Companies is seeking a Customer Compliance Specialist in McDonough, GA to manage RFIs and support RFP initiatives. You will ensure accurate data, timely responses, and regulatory compliance across multiple business units, while maintaining consistent company standards.

The role requires strong data interpretation, attention to detail, and excellent written and verbal communication to coordinate with internal teams and customers.

Qualifications

• Proficient in managing and interpreting data to meet customer requests, regulatory requirements, and internal platform needs.
• Strong attention to detail and the ability to manage multiple priorities while supporting compliance and customer service.
• Excellent written and verbal communication skills for cross-functional collaboration and customer engagement.

Responsibilities

• Coordinate and respond to customer RFIs, ensuring consistency, accuracy, and compliance with company standards.
• Collaborate with cross-functional teams to aggregate customer response.
• Maintain a centralized library of compliance data, certifications, and standard responses for RFIs and RFPs.
• Track and report on RFI volume and trends to identify bottlenecks and improvement opportunities.
• Serve as the point of contact for customer compliance questions, ensuring compliant responses.
• Provide backup support to the Bid/Pricing Manager during bid cycles and document submission logistics.

Skills

Data management

Attention to detail

Written communication

Verbal communication

Cross-functional collaboration

Customer engagement

Education

High School

Tools

Document management software

Job description

Job Details

Job Location: 1001 Industrial Parkway McDonough - McDonough, GA 30253Position Type: Full TimeEducation Level: High SchoolTravel Percentage: Up to 25%Job Shift: DayJob Category: Customer ServiceThis position holds a dual role supporting Bennett Family of Companies' customer compliance and RFP initiatives. The Customer Compliance Specialist is responsible for managing all incoming Requests for Information (RFIs) from customers across business units, while also supporting RFP initiatives, ensuring accurate data, timely turnaround, and consistent compliance with customer and regulatory requirements throughout the process.

Coordinate and respond to customer RFIs, ensuring consistency, accuracy, and compliance with company standards.

Collaborate with cross-functional teams to aggregate customer response

Maintain a current, centralized library of compliance data, certifications, and standard responses that can be pulled quickly for both RFIs and RFP submissions, reducing duplicate research across business units.

Track and report on RFI volume, and trends to identify process bottlenecks and opportunities for improvement.

Serve as the point of contact for customer compliance questions, ensuring responses stay consistent with company policy and any applicable regulatory requirements.

Provide backup support to the Bid/Pricing Manager during bid cycles, assisting with bid preparation, document assembly, and submission logistics to ensure continuity when the RFP Manager is at capacity or unavailable.

Qualifications

Proficient in managing and interpreting data to meet customer requests, regulatory requirements, and internal platform needs, across multiple business units. Demonstrates strong attention to detail and the ability to manage multiple priorities effectively, while supporting both compliance and customer service functions. Possesses excellent written and verbal communication skills essential for cross-functional collaboration and customer engagement.

Preferred experience managing RFIs or RFPs from intake through submission, including gathering and validating data across multiple business units or departments. Proven ability to multi-task and manage deadlines with strong attention to detail and accuracy. Experience supporting or backing up bid preparation activities is preferred. Strong written communication skills and proficiency with standard office and document management software.