Customer Completion Executive

Gulfstream Aerospace; St. Louis (MO); On-site; USD 148,000 - 182,000; Full time

Job summary

Gulfstream Aerospace in St. Louis seeks a Customer Completion Executive to lead outfitting definition for new aircraft projects, coordinating with customers to capture mission requirements and translate them into a complete Completion Package that meets regulatory and product standards.

The role involves presenting milestones, developing precise quotations, and collaborating across departments to ensure timely, high-quality delivery and customer satisfaction.

Qualifications

• Bachelor's degree in a related field or equivalent combination of education and experience.
• 8 years aviation experience preferably in aircraft completions or program management.

Responsibilities

• Lead customers through the outfitting definition process to minimize delivery exceptions and maintain schedule.
• Present and explain the outfitting steps to owners or delegates and establish milestones for timely responses.
• Translate mission requirements into a Completion Package aligned with offerings, regulations, and content.
• Prepare the Completion Package for engineering, fabrication, and delivery with contractual integrity.
• Present a Completion Package to the owner that reflects the floor plan and outfitting preferences within constraints.
• Collaborate with finance to develop accurate quotations and pricing and document communications.
• Conduct Completion Package reviews (PDR, DDR, and Project Review) and ensure alignment with timelines.
• Support during customer inspection and aircraft acceptance phase and manage post-approval changes.

Skills

MS Office

Communication

Presentation

Education

Bachelor's degree in related field

8 years aviation experience (preferred)

Job description

Customer Completion Executive in GAC St. Louis

Unique Skills

Microsoft suite of products.

Strong communication and presentation skills.

The pay range for this position is $147,500 to $182,000.

Education And Experience Requirements

Bachelor's Degree in a related field or equivalent combination of education and experience sufficient to successfully perform the essential functions of the job. 8 years relevant aviation experience preferably in aircraft completions or program management.

Position Purpose

Serve as outfitting definition process team leader for new aircraft projects, working directly with customers to gain understanding of their specific mission requirements and preferences. Translate that information into a complete, comprehensive and contractually binding Completion Package consistent with the Outfitting Definition Process, the Aircraft Sales Agreement and product offerings. Collaborates with Completion & Delivery Associate as customer advocate/representative working together as a team for all matters related to the Completions outfitting and delivery of the new aircraft.

Job Description

Principle Duties and Responsibilities:

Essential Functions

• Lead customers through the outfitting definition process to minimize delivery exceptions and maintain schedule while ensuring the flawless customer experience.
• Present and explain the essential steps within the outfitting definition process to owners (L1) or their delegates establishing key milestones and requirements for timely customer response.
• Translate mission requirements and outfitting preferences into a Completion Package consistent with product offerings, regulatory requirements, and in a manner maximizing retention of standardized content.
• Initiate and monitor preparation of the Completion Package to be used as the basis for engineering, constructing and delivering the completed aircraft ensuring contractual integrity.
• Present to the owner (L1) an accurate Completion Package which establishes the floor plan, reflects mission requirements and customer’s outfitting preferences while accounting for overall constraints inherent in aircraft interior design (space, weight, and regulatory).
• Collaborate with finance department to develop accurate, timely quotations and pricing.
• Document communication that supports the final Completion Approval Package.
• Execute signature approval of the Completion Package in accordance with the established project timeline.
• Conduct internal Completion Package reviews to include Preliminary Design Review, Engineering Design Review and Project Review.
• Communicate the content of the approved Completion Package to other departments ensuring that each department is aware of the work scope, schedule, design and other contractual requirements.
• Attend and participate in Completions Operations status meetings.
• Monitor aircraft completion to ensure fidelity of the finished product to the approved Completion Package.
• Support C&D Associate during customer inspection and aircraft acceptance phase.
• Responsible for completion specification changes through the Work Change Request (WCR) process.

Additional Functions

• Provides direction on resolving aircraft anomalies, damage or schedule impacts with customer and appropriate company management. .

Perform other duties as assigned.

Other Requirements

• Excellent computer skills in Excel, Word, and presentation applications.
• Ability to professionally articulate and consultatively sell avionics, cabin configurations, systems and outfitting options.
• Current working knowledge of applicable FAA, EASA, CAAC and other civil aviation authority regulations and certification requirements and familiarity with international certification requirements as applicable to aircraft outfitting.
• Broad knowledge of company product line and aircraft systems.
• Must be willing and able to travel extensively worldwide as required. and on short notice. Must be willing to support customer needs during and after normal working hours.

This job requires one to be able to read, write, speak, and understand the English language.

Additional Information

Requisition Number: 236885

Category: Marketing

Percentage of Travel: Up to 75%

Shift: First

Employment Type: Full-time

Posting End Date: 11/06/2026

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

Gulfstream does not provide work visa sponsorship for this position, unless the applicant is a currently sponsored Gulfstream employee.