Customer Material Specialist

Gulfstream Aerospace; Appleton (WI); On-site; USD 60,000 - 90,000; Full time

Job summary

Gulfstream Aerospace Corporation in Appleton is seeking a Customer Material Specialist to manage customer property, loose equipment, and cabin amenities for delivery. You will coordinate with the Completion & Delivery team and Publications groups to ensure accurate content and on-time handover of manuals and materials.

The role requires an associate degree or equivalent plus aircraft-related experience; strong MS Office and communication skills are essential.

Qualifications

• Associate's Degree or equivalent combination of education and experience sufficient to perform essential functions.
• 4 years aircraft related experience, preferably in aircraft completions, corporate aviation, customer service environment or materials management.
• Bachelor's Degree may offset 4 years experience requirement.
• Excellent verbal and written communications skills required.
• Excellent interpersonal skills to include projecting a positive and professional demeanor.
• Ability to operate personal computers; experience with Microsoft Word, Excel and PowerPoint.
• Knowledge of aircraft completions preferred. but not mandatory.
• An overall familiarity with basic aircraft terminology preferred. but not mandatory.

Responsibilities

• Analyze approved Completion Package to understand loose equipment and other customer deliverable requirements.
• Order, track and maintain an account of customer property, amenities, spare parts and material, and loose equipment.
• Maintain organization and security of customer loose equipment storage area.
• Act as the Liaison between Customer Completions & Delivery team and Technical Publications organization to ensure content and on-time delivery of manuals and related items.
• Inspect and fit-check Crystal, China and Flatware (CCF) for each aircraft and ensure CCF are stored and loaded into the aircraft in a sanitary manner.
• Prepare and load all loose equipment items into aircraft as directed by customer prior to departure.
• Ship Loose Equipment to the customer in a timely manner post-delivery (including Customs declarations).
• Ensure spare material has proper burn certification documentation prior to shipping.
• Collaborate with Procurement, Materials and Stockroom to facilitate ordering loose equipment, amenities and spare parts.
• Interface with other functional areas to support and resolve shortages, customer property and WCR requirements.
• Maintain daily contact with Customer Completion & Delivery team, internal departments, customers and suppliers to exchange information and coordinate activities.

Skills

Excellent verbal and written communic

Excellent interpersonal skills

Willing to support customer needs and

Microsoft Word

Microsoft Excel

PowerPoint

Education

Associate's degree or equivalent

Bachelor's degree may offset experience

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Customer Material Specialist in GAC Appleton

Unique Skills

Willing to support customer needs and issues during and after normal working hours.

Education And Experience Requirements

Associate's Degree or equivalent combination of education and experience sufficient to successfully perform the essential functions of the job. 4 years aircraft related experience, preferably in aircraft completions, corporate aviation, customer service environment or materials management. Bachelor's Degree may offset 4 years experience requirement.

Position Purpose

The Customer Material Specialist is responsible for ensuring the loose equipment, customer property, technical publication manuals, ground/flight support equipment and amenities are complete and in order for the delivery to the customer. Assist the Customer Completion & Delivery team with the aircraft delivery process to ensure a positive, professional and pleasurable customer experience.

Job Description

Essential Functions

• Analyze approved Completion Package to understand loose equipment and other customer deliverable requirements.
• Order, track and maintain an account of customer property, amenities, spare parts and material, and loose equipment to reduce/eliminate replacement costs.
• Responsible to maintain organization and security of customer loose equipment storage area.
• Act as the Liaison between Customer Completions & Delivery team and Technical Publications organization to ensure accurate content and on-time delivery of the Cabin Operating Manuals, Cabin Familiarization Video, Completion Center Maintenance Handbooks and other deliverable items.
• Inspect and fit-check Crystal, China and Flatware (CCF) for each aircraft and ensure CCF are stored and loaded into the aircraft in a sanitary manner.
• Prepare and load all loose equipment items into aircraft as directed by customer prior to departure.
• Ship Loose Equipment (to include Customs declarations) to the customer in a timely manner post-delivery.
• Ensure spare material/carpet includes proper burn certification documentation prior to shipping to customer.
• Internal collaboration with Procurement, Materials and Stockroom associates to facilitate ordering loose equipment, amenities and spare parts.
• Interface with other functional areas to support and formulate resolutions for issues relating to shortages, customer property and Work Change Request (WCR) requirements.
• Maintain daily contact with Customer Completion & Delivery team, internal departments, customers and suppliers, when necessary, to exchange information, coordinate activities, and resolve problems encountered in daily operations.

Additional Functions

• Manage Customer Furnished Equipment (CFE) shipped to Gulfstream in support of delivery.

Perform other duties as assigned.

Other Requirements

• An overall familiarity with basic aircraft terminology preferred. but not mandatory.
• Knowledge of aircraft completions preferred. but not mandatory.
• Ability to operate personal computers; experience with Microsoft products to include Word, Excel and Power Point.
• Corridor experience preferred. but not mandatory.
• Experience in reading and interpreting Interior Design Drawings preferred. but not mandatory.
• Willing to support customer needs and issues during and after normal working hours. Willing and able to travel as required.
• Excellent verbal and written communications skills required.
• Excellent interpersonal skills to include projecting a positive and professional demeanor.

This job requires one to be able to read, write, speak, and understand the English language.

Additional Information

Requisition Number: 237288

Category: Administration

Percentage of Travel: Up to 25%

Shift: First

Employment Type: Full-time

Posting End Date: 10/30/2026

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

Gulfstream does not provide work visa sponsorship for this position, unless the applicant is a currently sponsored Gulfstream employee.

Gulfstream Aerospace Corporation, a wholly-owned subsidiary of General Dynamics (NYSE: GD), designs, develops, manufactures, markets, services and supports the world's most technologically-advanced business jet aircraft