Customer Communications Operations Analyst

Goldman Sachs, Inc.; Richardson (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

Goldman Sachs in Richardson, TX seeks a communications operations professional to support Marcus Savings marketing, servicing and regulatory communications. You will manage deployment of customer communications (direct mail and email), build workflows, test campaigns and collaborate with Creative Services, Marketing, Legal and Tech teams.

The role emphasizes cross-functional partnership, data-driven KPI reporting, vendor management, and process improvement to speed time-to-market while reducing

Qualifications

• 2 years work experience in Financial Services or related.
• Experience with SQL and data analysis for Trends/risks.
• Experience with communication automation tools (Braze/Marketo/Adobe Campaign).
• Strong multi-tasking, time management and detail orientation.
• Bachelor’s degree required.

Responsibilities

• Work with Head of Comms Execution to create a communications calendar and manage the team queue.
• Define campaign requirements for net new communications with retention teams.
• Collaborate with technology and product partners to troubleshoot and enhance communications.
• Build, test, and launch direct-mail and email customer communications.
• Maintain relationships across Creative Services, Data Engineering, Marketing and Legal.
• Develop KPI reporting to monitor growth and risks.
• Manage third-party vendors for deployment and fulfillment.

Skills

SQL

Cross-functional teamwork

JIRA

HTML

CRM tools

Data analysis

Education

Bachelor's degree

Tools

Braze

Marketo

Adobe Campaign

Pardot

SharePoint

Excel

Job description

Goldman Sachs in Richardson, TX seeks a communications operations professional to support Marcus Savings marketing, servicing and regulatory communications. You will manage deployment of customer communications (direct mail and email), build workflows, test campaigns and collaborate with Creative Services, Marketing, Legal and Tech teams.

The role emphasizes cross-functional partnership, data-driven KPI reporting, vendor management, and process improvement to speed time-to-market while reducing