Customer Experience Data & Insights Analyst

Goldman Sachs Bank AG; Richardson, Northern (TX, KY); Hybrid; USD 70,000 - 90,000; Full time

Job summary

Marcus by Goldman Sachs, Customer Experience, Analyst - Richardson, TX, is seeking an analytically minded professional to partner with business units and improve operational metrics. The role involves building expertise in metrics, ad-hoc data analysis, and developing dashboards for management reviews.

You will work with Tableau/Power BI and SQL in a financial services environment, translating data into action, evaluating KPIs, and supporting performance monitoring while collaborating with

Qualifications

• Bachelor’s degree or equivalent military experience.
• Demonstrated analytical skills and techniques.
• Experience dealing with large data sets (structured or unstructured).
• Ability to interpret data to develop action plans to improve business processes.
• Ability to learn quickly and adapt to projects and deadlines.
• Strong communication skills and the ability to build relationships with internal stakeholders.
• Strong judgment and comfort with ambiguity.
• Strong PC skills required (Excel, Access, PowerPoint, Word).
• Competitive spirit with the ability to lead and motivate.
• Experience with metrics and reporting at a financial services company (preferred).
• Experience with Tableau, Power BI or similar data visualization tools (preferred).
• Experience in interacting with databases using SQL (preferred).

Responsibilities

• Work in conjunction with business units to develop and improve specific operational metrics.
• Build and maintain subject matter expertise in the application of metrics and measurement to business process within specific domains.
• Provide ad-hoc reporting and analysis of data with the ability to demonstrate significance.
• Provide report building expertise and support in the creation of performance monitoring mechanism.
• Assist in the identification, development and evolution of KPIs.
• Create and manage dashboard reports for management review.

Skills

Analytical skills

Data interpretation

Large data sets

Communication

Learn quickly

Meet deadlines

Stakeholder relationships

Judgment under ambiguity

Leadership potential

Education

Bachelor’s degree or equivalent military experience

Tools

Tableau

Power BI

SQL

Excel

Access

PowerPoint

Word

Job description

Marcus by Goldman Sachs, Customer Experience, Analyst - Richardson, TX, is seeking an analytically minded professional to partner with business units and improve operational metrics. The role involves building expertise in metrics, ad-hoc data analysis, and developing dashboards for management reviews.

You will work with Tableau/Power BI and SQL in a financial services environment, translating data into action, evaluating KPIs, and supporting performance monitoring while collaborating with