Customer-Centric Universal Banker — New Accounts & Services

Psb-Bank; O’Fallon (MO); On-site; USD 38,000 - 52,000; Full time

Job summary

Psb-Bank in O’Fallon, MO is seeking a Universal Banker responsible for new account duties and customer service, handling transactions as a teller and guiding customers in financial services.

The role emphasizes cross-selling, opening accounts, and providing exceptional service while ensuring identity verification and proper documentation. Weekend work is required, and there is no supervisory responsibility.

Qualifications

• High School diploma or equivalent.
• Thorough knowledge of financial institution products and services.
• Excellent communication and customer service skills.
• Excellent time management and multi-tasking abilities.
• Ability to interact with customers and employees at all levels.
• Strong selling and cross-selling skills.
• Ability to work with customers under time constraints.

Responsibilities

• Promotes business for the Bank by maintaining good customer relations and referring customers to appropriate staff for new services as necessary.
• Cross-selling products and services to generate new business for the financial institution.
• Explains financial institution services/products such as checking accounts, savings accounts, IRAs, health savings accounts, certificates of deposit, safe deposit boxes, debit cards, credit cards, mobile banking, online banking/bill pay, remote deposit capture, cash management, and other bank products and services.
• Opens new accounts following procedures for entering customer information, verifying identity, OFAC lookup, printing forms, obtaining signatures, indexing documents, and submitting information to the core system.
• Ensures that proper customer identification information has been collected prior to opening a new account.
• Issues ATM or Debit Cards and instructs customers regarding proper use.
• Assists customers with Internet Banking and Mobile Banking access and use.
• Prepares contracts and access cards as necessary to rent financial institution safe deposit boxes.
• Scans and indexes any necessary documents to Centerdoc.
• Monitors, updates and controls inventory of cards and forms related to the ATM/debit card program.
• Examines checks deposited to determine proper funds availability based on regulations and place holds as necessary.
• Accepts and accurately processes requests for name and address changes, unauthorized ACH, debit card disputes, stop payment orders, wire transfers, check orders and other similar services.
• Performs check back review of all new account information that has been entered on the system or on the Internet Banking system.
• Performs call back procedures to new users that have been added to the Internet Banking system.
• Prepares and mails out new debit cards monthly to customers holding cards that are scheduled to expire.

Skills

Customer service

Cross-selling

Communication

Time management

Interpersonal skills

Education

High School diploma or equivalent

Job description

Psb-Bank in O’Fallon, MO is seeking a Universal Banker responsible for new account duties and customer service, handling transactions as a teller and guiding customers in financial services.

The role emphasizes cross-selling, opening accounts, and providing exceptional service while ensuring identity verification and proper documentation. Weekend work is required, and there is no supervisory responsibility.