Customer-Centric Universal Banker & Head Teller

Bank of Botetourt; Virginia; On-site; USD 42,000 - 68,000; Full time

Job summary

Bank of Botetourt in Cave Spring is seeking a Universal Banker / Head Teller. The role requires 3–5 years of retail banking experience and involves processing teller transactions, delivering exceptional customer service, and promoting bank products and services.

You will oversee teller activities, maintain vault and cash balances, open new accounts, take loan applications, and help strengthen relationships with business and consumer customers to support branch goals.

Qualifications

• Minimum of 3-5 years of retail banking experience.
• Strong customer service and sales abilities.
• Ability to process teller transactions accurately.

Responsibilities

• Greet customers and receive deposits with proper endorsements.
• Process teller transactions accurately and balance cash.
• Issue cashier checks, VISA gift cards, and direct customers on purchases.
• Process bank-by-mail and night depository items; record information.
• Open new accounts and take consumer loan applications; promote bank products.
• Sell and refer bank services to customers and help meet sales goals.
• Maintain secure and organized teller area and ensure records for vault & cash balances.
• Operate teller machines and documentation systems.

Skills

Customer service

Cash handling

Sales skills

Attention to detail

Education

Retail banking experience (3-5 years)

Job description

Bank of Botetourt in Cave Spring is seeking a Universal Banker / Head Teller. The role requires 3–5 years of retail banking experience and involves processing teller transactions, delivering exceptional customer service, and promoting bank products and services.

You will oversee teller activities, maintain vault and cash balances, open new accounts, take loan applications, and help strengthen relationships with business and consumer customers to support branch goals.