Customer-Centric Teller: WOW Service & Cash Expert

Community First Credit Union; Appleton (WI); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Training program

Job summary

Community First Credit Union in Appleton, WI is seeking a Teller who brings energy, accuracy, and a passion for WOW service to our member-owners. You will handle cash and checks, process payments, and perform high-volume transactions that matter to our members.

An ideal candidate has a high school diploma or equivalent, at least one year of cash handling, great listening and verbal skills, and familiarity with Microsoft Office and web-based software. Training is provided.

Qualifications

• High school diploma or equivalent.
• At least 1 year of cash handling experience; Teller experience is a plus.
• Excellent listening ability and verbal communication skills.
• Familiarity with Microsoft Office suite and web-based software packages.
• Passion for providing outstanding service to members.
• Ability to work hard, find solutions, and have fun.

Responsibilities

• Provide exceptional, WOW service to internal and external members.
• Receive cash and checks for deposit into members accounts.
• Cash checks for members.
• Accept loan and credit card payments.
• Make transactions between accounts as instructed by members.
• Place proper holds on deposited items for uncollected funds following policy.
• Handle proper disbursement of cashier's checks, money orders, and gift cards.
• Identify non-negotiable and fraudulent checks to avoid losses for the member and the credit union.
• Accurately balance and close cash drawer at the end of each business day.
• Promote, cross-sell, and refer credit union products and services to fulfill member financial needs.

Skills

Active listening

Verbal communication

Customer service

Education

High school diploma or equivalent

Tools

Microsoft Office

Web-based software

Job description

Community First Credit Union in Appleton, WI is seeking a Teller who brings energy, accuracy, and a passion for WOW service to our member-owners. You will handle cash and checks, process payments, and perform high-volume transactions that matter to our members.

An ideal candidate has a high school diploma or equivalent, at least one year of cash handling, great listening and verbal skills, and familiarity with Microsoft Office and web-based software. Training is provided.