Customer-Centric Teller: Grow Relationships & Pathways

First Commonwealth Bank; DuBois (Clearfield County); On-site; USD 35,000 - 45,000; Full time

Job summary

First Commonwealth Bank is seeking a Teller who embodies our mission to improve the financial lives of neighbors and businesses. You will handle daily transactions, ensure cash accuracy, protect customer privacy, and deliver a high-quality customer experience.

You will build relationships, discuss financial solutions with customers, and participate in Pathways development with your manager, aiming for growth and success.

Qualifications

• High school diploma or equivalent.
• Two or more years of relevant experience in a client-centric sales environment with a proven track record of exceeding assigned goals, delivering a high level of client service and adhering to operational expectations.
• Excellent communications skills, passionate about helping others, motivated to learn, solutions-based sales skills, professionalism, resourcefulness, exceptional relationship-building skills, ability to excel in a complex and dynamic environment.
• Technologically savvy (i.e., Microsoft Office, Internet, mobile technology, bank systems).
• A valid driver's license and ability/willingness to travel regionally.

Responsibilities

• Protect the privacy and security of our customers while processing daily transactions and maintaining proper cash handling.
• Engage in conversations to assess customer needs and promote products and services.
• Grow and deepen consumer relationships through proactive conversations, referrals, and partnerships with the team.
• Take ownership of personal development and Pathways progression, and stay informed on training and digital products.
• Be the single point of contact for problem resolution and uphold the Customer Service Promise.

Skills

Client-centric sales

Excellent communication

Education

High school diploma or equivalent

Tools

Microsoft Office

Bank systems

Internet

Job description

First Commonwealth Bank is seeking a Teller who embodies our mission to improve the financial lives of neighbors and businesses. You will handle daily transactions, ensure cash accuracy, protect customer privacy, and deliver a high-quality customer experience.

You will build relationships, discuss financial solutions with customers, and participate in Pathways development with your manager, aiming for growth and success.