Customer-Centric Teller: Grow Loyalty & Financial Wellness

PNC; Indiana; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical and dental coverage

401(k) with company match

Paid time off

Job summary

PNC Financial Services Group, Inc. in New Albany, IN is seeking a Teller to deliver a tailored customer experience and support customers with everyday banking needs. This in-office role emphasizes balance between service and sales, with guidance to refer opportunities to the branch team.

The position emphasizes customer focus, risk awareness, and adherence to branch processes. Training and ongoing development are highlighted within an inclusive workplace.

Qualifications

• Experience delivering strong customer service in a fast-paced environment.
• Ability to explain banking options clearly and build customer trust.
• Capability to identify opportunities and refer customers to branch staff.

Responsibilities

• Deliver a unique customer experience and improve customer financial wellbeing.
• Process a variety of customer interactions and educate customers on alternatives.
• Identify banking opportunities during interactions and refer appropriately to branch staff.
• Educate customers on using technology to manage transactions and ensure accurate operations.

Skills

Customer service

Communication

Sales"

Problem solving

Education

No Degree

Job description

PNC Financial Services Group, Inc. in New Albany, IN is seeking a Teller to deliver a tailored customer experience and support customers with everyday banking needs. This in-office role emphasizes balance between service and sales, with guidance to refer opportunities to the branch team.

The position emphasizes customer focus, risk awareness, and adherence to branch processes. Training and ongoing development are highlighted within an inclusive workplace.