Customer-Centric Teller & Banking Concierge

santander

Lowell (MA)

On-site

USD 30,000 - 47,000

Full time

11 days ago

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Job summary

Santander in Lowell, MA is seeking a Full Time Teller at Stadium Plaza. You will welcome customers, process deposits, withdrawals and transfers, handle cash, and maintain accurate cash drawer balances while following bank policies.

You will identify customer needs, educate on digital tools, and cross-sell banking products. Requirements include a high school diploma and at least 6 months of cash handling and customer service experience, with strong communication and attention to detail.

Qualifications

6+ months cash handling experience.
6+ months demonstrated customer service experience.
Excellent customer service skills and a passion for helping others.
Ability to identify and elevate concerns of risk to appropriate channels.
Ability to follow directions, policies, and procedures.
Effective listening and communication skills.

Responsibilities

Provide an elevated level of customer service by welcoming customers and assisting with banking needs.
Process transactions including deposits, withdrawals, and transfers.
Handle cash and maintain accurate cash drawer balances.
Adhere to bank policies and risk management protocols to prevent fraud.
Cross-sell bank products to deepen customer relationships.
Educate customers on self-service digital tools.