Customer-Centric Sales & Orders Coordinator

Autajon Packaging; Corona (CA); Presencial; USD 33 000 - 39 000; Tempo integral

Resumo da oferta

Autajon Packaging in Corona, CA is seeking an Administrative Sales Coordinator to support customers and sales representatives by gathering required information for manufacturing high-quality products to customer specifications.

The role involves direct customer communication via email, phone, or face-to-face; providing pricing and delivery details; coordinating orders from inquiry to delivery; and aligning with ISO/quality standards to ensure process improvements and customer satisfaction.

Qualificações

• Detail oriented and highly organized.
• Ability to work in a fast-paced environment.
• Strong communication and collaboration with customers and sales reps.

Responsabilidades

• Communicate directly with customer either by email, telephone, or face to face.
• Respond promptly to customer inquiries.
• Handle and resolve customer complaints.
• Provide pricing and delivery information to sales/customer.
• Organize workflow to meet customer timeframes.
• Understand process to effectively communicate with customers.
• Consistently make decisions demonstrating regard for our customer.
• Investigate customer inquiries, respond to customer, and confer with customer regarding job status.
• Gather factual, detailed information from customers, sales representatives, prior job jackets, estimates, designs, scheduler, and computer system.
• Obtain and evaluate all relevant information to handle product and service inquiries.
• Process orders, estimates, proof request, drawdowns, and special raw material request.
• Communicate clearly, concisely, effectively, and persuasively in oral and written format.
• Collect and record detailed, factual customer feedback information and forward to Quality department.
• Understand Thoro's packaging capabilities to meet customer requirements.
• Coordinate an order from initial inquiry through all phases to delivery.
• Coordinate with production department on customer job delivery date.
• Record manufacturing activity and data detailed accurately and completely.
• Ability to resolve problems with customers, estimating, design, pre-press, and production.
• Enter accurate and retrieve needed information from company information system.
• Consistently attentive to quality throughout manufacturing process.
• Perform any special project as assigned by management.
• Participate in the team process.
• Initiate involvement in creative solutions and implement improvements to team quality processes.
• Read and follow documented procedures, job jackets and specifications accurately in compliance with ISO 9001 standards.
• Present a proactive approach to improvement and maintain a positive team attitude.

Descrição da oferta de emprego

Autajon Packaging in Corona, CA is seeking an Administrative Sales Coordinator to support customers and sales representatives by gathering required information for manufacturing high-quality products to customer specifications.

The role involves direct customer communication via email, phone, or face-to-face; providing pricing and delivery details; coordinating orders from inquiry to delivery; and aligning with ISO/quality standards to ensure process improvements and customer satisfaction.