Customer-Centric Retail Team Lead

Knitwell Group; South Windsor (CT); On-site; USD 25,000 - 30,000; Part time

Benefits offered by this job

Optional medical, dental, and vision?l

401(k) plan

Merchandise discounts

Professional development and growth

Community philanthropy

Job summary

Soma in South Windsor, CT is seeking a Sales Lead to support store leadership, model brand standards, and create a welcoming, customer-centered environment that goes beyond the transaction. You will supervise the team on the sales floor, coach associates, and ensure smooth store operations.

Responsibilities include opening/closing, inventory, scheduling, and staying current on promotions while maintaining a positive culture and high service standards.

Qualifications

• 2 years of retail management experience preferred.
• Must be at least 18 years old.
• Ability to develop strong customer and peer relationships.
• A team player mindset with a high level of ownership and initiative.
• Flexible availability — including nights, weekends, and holidays.
• Excellent communication and interpersonal skills.
• Ability to bend, reach, stretch for products as well as maneuver around the sales floor and stockroom, operate the register, and lift/carry up to 50 pounds.

Responsibilities

• Assist the store leadership team with general store operations, including opening and closing responsibilities.
• Actively share brand priorities, initiatives, and messages with store teams.
• Lead by example on the sales floor, sharing product knowledge and utilizing an omni-channel approach.
• Provide coaching and encouragement to keep the team on track with performance goals.
• Execute operations activities, including cash handling, scheduling, inventory management, and merchandise replenishment.
• Be knowledgeable about current sales, promotions, and store policies.
• Support associate development, provide coaching feedback, and assist with scheduling, when needed.
• Share ideas and insights with the store leadership team.
• Contribute to a positive work environment by embracing teamwork with peers and leaders.

Skills

Retail leadership

Excellent communication

Team player

Ownership & initiative

Job description

Soma in South Windsor, CT is seeking a Sales Lead to support store leadership, model brand standards, and create a welcoming, customer-centered environment that goes beyond the transaction. You will supervise the team on the sales floor, coach associates, and ensure smooth store operations.

Responsibilities include opening/closing, inventory, scheduling, and staying current on promotions while maintaining a positive culture and high service standards.