Customer-Centric Retail Lead - Coach & Grow Team

Knitwell Group; Appleton (WI); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

401(k) plan

Merchandise discounts

Professional development and growth

Medical, dental, vision insurance

Job summary

KnitWell Group in Appleton, WI is seeking a Sales Lead to partner with store leaders, supervise the team, and model exceptional hospitality. You will set the tone for goals, provide clear direction, and create memorable, personalized experiences that reflect our culture.

This role emphasizes coaching, on-floor leadership, omni-channel engagement, and a strong customer focus while handling operations, scheduling, inventory, and cash handling.

Qualifications

• 2 years of retail management experience preferred.
• Must be at least 18 years old.
• Ability to develop strong customer and peer relationships.
• A team player mindset with a high level of ownership and initiative.
• Flexible availability — including nights, weekends, and holidays.
• Excellent communication and interpersonal skills.
• Ability to bend, reach, stretch for products as well as maneuver around the sales floor and stockroom, operate the register, and lift/carry up to 50 pounds.

Responsibilities

• Assist the store leadership team with general store operations, including opening and closing responsibilities.
• Actively share brand priorities, initiatives, and messages with store teams.
• Lead by example on the sales floor, sharing product knowledge and utilizing an omni-channel approach.
• Provide coaching and encouragement to keep the team on track with performance goals.
• Execute operations activities, including cash handling, scheduling, inventory management, and merchandise replenishment.
• Be knowledgeable about current sales, promotions, and store policies.
• Support associate development, provide coaching feedback, and assist with scheduling, when needed.
• Share ideas and insights with the store leadership team.
• Contribute to a positive work environment by embracing teamwork with peers and leaders.

Skills

Retail management

Leadership

Customer service

Communication skills

Team player

Ownership initiative

Flexible availability

Interpersonal skills

Job description

KnitWell Group in Appleton, WI is seeking a Sales Lead to partner with store leaders, supervise the team, and model exceptional hospitality. You will set the tone for goals, provide clear direction, and create memorable, personalized experiences that reflect our culture.

This role emphasizes coaching, on-floor leadership, omni-channel engagement, and a strong customer focus while handling operations, scheduling, inventory, and cash handling.