Customer-Centric Retail Associate — Unimagined Experiences

URBN Urban Outfitters, Inc.; Lakeland, Northern (FL, KY); Hybrid; USD 24,000 - 32,000; Full time

Benefits offered by this job

Life Leave

Employee Assistance program

Discount on URBN brands

Season ticket loan

Cycle to work

Continued development

Job summary

URBN Urban Outfitters, Inc. is seeking a customer‑centric retail team member to bring Anthropologie’s service standards to life on the shop floor. You will engage customers, share product knowledge, and support stock while maintaining a welcoming, well‑presented store environment.

Teamwork and clear communication are essential as you contribute to omni‑channel service, store operations, and brand storytelling to drive sales and KPIs.

Qualifications

• Previous experience in a retail environment is not required but helpful.
• Awareness of Anthropologie brand and local market appeal.
• Excellent communication with customers and team members.

Responsibilities

• Customer Connection: initiates genuine conversation to engage with customers in a personalised way.
• Selling Culture: supports a selling environment by connecting with customers and sharing product suggestions.
• Omni-Channel Service: provides a frictionless experience using technology to transact, find sizes/colors, and place orders.

Skills

Strong communication skills

Job description

URBN Urban Outfitters, Inc. is seeking a customer‑centric retail team member to bring Anthropologie’s service standards to life on the shop floor. You will engage customers, share product knowledge, and support stock while maintaining a welcoming, well‑presented store environment.

Teamwork and clear communication are essential as you contribute to omni‑channel service, store operations, and brand storytelling to drive sales and KPIs.