Customer-Centric Branch Sales & Service Specialist

First Citizens Bank; Dillon (SC); On-site; USD 32,000 - 42,000; Full time

Job summary

First Citizens Bank is seeking a Sales and Service Representative for our branch in Dillon, SC. The role focuses on processing transactions and handling customer service requests while promoting bank capabilities and tools to customers.

The ideal candidate demonstrates strong communication, customer service, adaptability, teamwork, and a willingness to learn new information and technology. This full-time branch position emphasizes service excellence and referral opportunities for the broader

Qualifications

• High School Diploma or GED; minimum 6 months customer service experience.
• Sales experience or interest preferred.
• Knowledge of retail banking products and services helpful.

Responsibilities

• Foster service standards and build value for customers, prospects and colleagues.
• Initiate conversations to uncover sales or referral opportunities.
• Listen actively and ask insightful questions to address customer needs and preferences.
• Address immediate needs and take prompt actions to support bank initiatives and use tools effectively.
• Maintain compliance with regulations and bank policies to ensure operational efficiency and risk management.

Skills

Financial literacy

Retail banking products

Education

High School Diploma or GED

Job description

First Citizens Bank is seeking a Sales and Service Representative for our branch in Dillon, SC. The role focuses on processing transactions and handling customer service requests while promoting bank capabilities and tools to customers.

The ideal candidate demonstrates strong communication, customer service, adaptability, teamwork, and a willingness to learn new information and technology. This full-time branch position emphasizes service excellence and referral opportunities for the broader