Customer-Centric Banking Specialist: Tellers & Accounts

Monet Service, Inc; San Diego (CA); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

401K with company match

11 paid holidays

Job summary

Monet Bank is hiring a Retail Banking Specialist in San Diego to provide frontline service and support to customers. You will handle teller transactions, account openings and closings, and ensure compliance with bank policies and CRA requirements.

Strong customer service, detail orientation, and communication skills are essential. The role requires professional appearance and the ability to work in a fast-paced branch environment.

Qualifications

• Prior experience as teller or new account representative preferred.
• Minimum 2-4 years customer service experience.
• High School diploma or equivalent required.
• Professional appearance and demeanor.
• Proficiency with 10 key touch, Microsoft Office and knowledge of banking software applications.
• Demonstrated good attendance and punctuality.
• Strong attention to detail with high data accuracy.
• Customer service orientation with problem-solving and positive attitude.
• Outstanding listening and interpersonal communication skills.

Responsibilities

• Process various customer transactions accurately according to bank policies and regulations.
• Participate in CRA activities by volunteering during business hours.
• Conduct teller transactions including cashing checks and processing deposits/withdrawals.
• Greet customers and develop professional relationships to improve satisfaction.
• Perform opening/closing and other branch duties.
• Balance cash drawer and assist with cash vault balancing.
• Open and process incoming mail.
• Complete logs, reports and control checks; keep area neat and organized.
• Answer calls, address questions, escalate problems to internal resources.
• Image documents and perform quality control checks.
• Follow branch security procedures and protect customer confidentiality.

Skills

Customer service

Attention to detail

Communication

Problem solving

Multitasking

Professional appearance

Banking software familiarity

Education

High School diploma or equivalent

Tools

10-key touch

Microsoft Office

Banking software

Job description

Monet Bank is hiring a Retail Banking Specialist in San Diego to provide frontline service and support to customers. You will handle teller transactions, account openings and closings, and ensure compliance with bank policies and CRA requirements.

Strong customer service, detail orientation, and communication skills are essential. The role requires professional appearance and the ability to work in a fast-paced branch environment.