Customer-Centric Banking Specialist

Gulf Coast Bank and Trust Company; Gulfport (MS); On-site; USD 32,000 - 46,000; Full time

Job summary

Gulf Coast Bank & Trust Company is seeking a Universal Banker to provide quality, accurate customer service while processing financial transactions and informing clients about our products and benefits. You will handle cash, deposits, checks, and cross-sell services in a fast-paced branch environment.

Responsibilities include verifying signatures, balancing cash drawers, ensuring regulatory compliance, and delivering prompt, friendly service to all customers throughout the day.

Qualifications

• High School diploma or equivalent.
• Excellent verbal communication and math skills.
• Strong sales skills and customer needs-based selling.
• Proficient with technology.
• Trustworthiness and the ability to act with integrity.
• Thorough understanding of customer service.

Responsibilities

• Cashes checks and disburses funds after verifying signatures and sufficiency of funds to support withdrawals.
• Evaluates checks to verify endorsements, dates, identification of persons receiving payments, bank names, and overall legality of the documents.
• Prepares, verifies, and issues cashier’s checks, bank money orders, etc.
• Balances all monies in cash drawers at the end of shifts.
• Maintains a work area that ensures the safety of all negotiables and confidential records.
• Accurately conducts all credit and debit transactions including but not limited to receiving and paying of cash, checking and savings deposits/withdrawals, checking endorsements and loan transactions.
• Keeps proper cash supply while assuring teller area is secure; follows all security policies and procedures.
• Verifies Night Depository envelopes and bags and maintain accurate transaction logs.
• Responsible for providing most customer service needs in the bank, including platform support.
• Delivers excellent customer services to all bank customers.
• Performs additional duties as assigned.

Skills

Excellent verbal communication

Math skills

Strong sales skills

Proficient with technology

Trustworthiness and integrity

Customer service understanding

Education

High School diploma or equivalent

Job description

Gulf Coast Bank & Trust Company is seeking a Universal Banker to provide quality, accurate customer service while processing financial transactions and informing clients about our products and benefits. You will handle cash, deposits, checks, and cross-sell services in a fast-paced branch environment.

Responsibilities include verifying signatures, balancing cash drawers, ensuring regulatory compliance, and delivering prompt, friendly service to all customers throughout the day.