Customer-Centric Banking Associate

Citigroup Inc.; New York (NY); On-site; USD 50,030 - 65,270; Full time

Job summary

Citigroup Inc. in Bronx, NY is seeking an entry-level Universal Banker to assist in sales, products, and service activities within the customer service team.

The role aims to foster customer relationships to build loyalty and help increase sales to individual consumer clients. Responsibilities include assisting in basic account openings, delivering service to resolve issues, processing transactions, and referring opportunities to partners.

Qualifications

• 1-3 years of relevant experience
• Retail banking or similar experience required
• Consistently demonstrates clear and concise written and verbal communication skills

Responsibilities

• Assist in basic account opening for existing customer
• Provide service delivery to internal/external customers to resolve account service issues
• Execute financial transactions in accordance with bank policies and procedures
• Refer opportunities to segment partners where appropriate
• Create sales opportunities out of service transaction and resolve customer complaints/issues promptly and effectively
• Support sales/service activities within the branch by participating in seminars, micromarketing events, promotional campaigns, product initiatives, etc.
• Adhere to operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer and bank assets
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Skills

Customer service

Written communication

Verbal communication

Education

High School diploma or equivalent

Job description

Citigroup Inc. in Bronx, NY is seeking an entry-level Universal Banker to assist in sales, products, and service activities within the customer service team.

The role aims to foster customer relationships to build loyalty and help increase sales to individual consumer clients. Responsibilities include assisting in basic account openings, delivering service to resolve issues, processing transactions, and referring opportunities to partners.