Customer Care Unit Specialist (Full Time)

American National Bank; Mesquite, Northern (TX, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

American National Bank in Mesquite, TX is seeking a Customer Care Unit Specialist (Full Time) to handle daily inbound contact center activities, answer customer inquiries, process transactions, troubleshoot problems, and identify opportunities to refer or sell bank products.

The role supports virtual teller tasks, processes loan applications and new accounts by phone and internet, provides timely information, and looks for cross-sell opportunities while maintaining professional and courteous

Qualifications

• High School diploma or equivalent educational/work experience.
• 1 year general banking, customer service or call center experience.

Responsibilities

• Handle daily inbound contact center inquiries and customer transactions.
• Process online loan applications and new accounts via phone and internet.
• Provide timely information on bank services and resolve customer issues.
• Perform required operational procedures to maintain service quality.
• Identify cross-sell opportunities and refer customers to appropriate bank area.
• Maintain knowledge of bank products to serve customers effectively.

Skills

Microsoft Excel

MS Word

Basic keyboarding

Calculator skills

Basic math

Education

High School diploma or equivalent

Tools

MS Word

Job description

Customer Care Unit Specialist (Full Time)

Job Category: Client Support/Call Center

Requisition Number: CUSTO004705

• Posted : September 16, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Mesquite, TX 75149, USA

Description

The Customer Care Unit Specialist specializes in daily operations of inbound contact center service efforts, answering customer inquiries, processing transactions, troubleshooting problems, and identifying opportunities to refer or sell additional products or services based on the customer needs. Other duties:

• Assists customers with paying and receiving transactions as a virtual teller and processes consumer loan applications and new accounts via phone and internet
• Provides timely and accurate information regarding bank services and resolves problems
• Performs operational procedures and maintenance required to support the process of providing quality customer service
• Looks for cross-sell opportunities by uncovering new and existing customer expansion opportunities and refers customers to appropriate bank area
• Keeps informed about bank services and products in general and bank procedures in order to effectively serve the customer
• Demonstrates professional, prompt and courteous service and shows respect and confidence when assisting customers

Qualifications:

• High School diploma or equivalent educational/work experience
• 1 year general banking, customer service or call center experience

Skills:

• Working knowledge of Microsoft Excel and MS Word; basic keyboarding and calculator skills; must be able to do simple math and carry out written instructions
• Lifting in an office setting may be required up to 30 lbs.

ANBTX strongly encourages candidates that are fluent in English and Spanish to apply. Jobs that specifically require candidates to be bilingual will be posted as a requirement.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.