Customer Service Center Specialist - Bilingual Required

Bankfirstfed; Twin Falls (ID); On-site; USD 32,000 - 42,000; Full time

Job summary

Bankfirstfed in Twin Falls, ID 83301, USA, is seeking a Full-Time On-site Customer Service Representative in the Production - 3 Step department. This position requires a High School diploma or equivalent and at least two years of customer service experience.

You will process payments, transfers, inquiries, travel notes, disputes, research and debit card orders; assist with Online Banking and Bill Pay troubleshooting; investigate and resolve customer issues; and build productive relationships

Qualifications

• A High School diploma or equivalent is required.
• Two years of customer service experience.
• One year of banking experience and/or one year of call center experience is preferred.

Responsibilities

• Provide excellent customer service and maintain a positive work environment.
• Process payments, transfers, inquiries, travel notes, disputes, research, check orders, limit increases, and debit card orders.
• Assist with research and troubleshooting within Online Banking and Bill Pay.
• Investigate and resolve customer issues and communicate with appropriate parties.
• Transfer phone calls and information to appropriate personnel.
• Perform additional tasks such as retrieving and responding to secure messages, verifications of deposit, and SSI/Accuity verification requests.
• Provide information on bank services and handle situations requiring special handling.
• Develop relationships with customers via referrals through the Connections software.
• Maintain an organized and efficient work area and update internal phone lists.
• Follow bank policies and procedures and maintain proper etiquette and regulatory compliance.

Skills

Customer service

Communication

Education

High School diploma or equivalent

Job description

Job Category: Production - 3 Step

Requisition Number: CUSTO001978

• Posted : September 18, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Twin Falls, ID 83301, USA

Description

Essential Duties and Responsibilities

• Provides excellent customer service and participates in creating a positive work environment.
• Processes a variety of requests including but not limited to payments, transfers, inquiries, travel notes, disputes, research, check orders, limit increases, and debit card orders.
• Assists with a variety of requests for research and troubleshooting within Online Banking and Bill Pay.
• Investigates and resolves customer issues and effectively communicates to the appropriate parties.
• Transfers phone calls and information received to appropriate personnel.
• Completes additional tasks such as but not limited to retrieve and respond to secure messages, verifications of deposit, and SSI/Accuity verification requests.
• Provides information on an array of services for customers based on their requests and professionally manage situations that require special handling.
• Works closely and develops productive working relationships with all departments.
• Continually develops and maintains a working knowledge of bank products, services, internal policies, and procedures to effectively help all customers via telephone or email.
• Builds relationships with customers via recommendations and referrals through the Connections software.
• Maintains an organized and efficient work area.
• Updates and maintains the banks internal employee phone list.
• Follows all bank policies and procedures.
• Performs all job duties and maintains proper phone etiquette, compliance with all banking acts, laws and regulations.

Non-Essential Duties and Responsibilities

• Assists other employees with difficult or more complex situations.
• Maintains key log and issues keys.
• Tests phone system and recordings.
• Provides input and assists with department meetings.
• Contributes to writing department policies and procedures.
• Assists the Customer Service Center Manager and Supervisor in training and the development of the staff.
• Assists the Customer Service Center Manager and Supervisor and may act as a back-up in their absence.

Qualifications Required

A High School diploma or equivalent is required. Two years of customer service experience.

Physical Requirements and Working Conditions

Sitting for extended periods of time, requires close visual acuity and the ability to work and operate computer applications and equipment including copy machine, telephone, scanner or other basic business equipment. The job is within the normal office cubical environment range.

Qualifications Preferred

One year of banking experience to include knowledge of banking products and services and/or one year of call center experience.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.