Part-Time CSR & Teller: Elevate Customer Experience

Fifth Third Bank; Holiday Hills (IL); On-site; USD 17,000 - 21,000; Part time

Job summary

Fifth Third Bank in Traverse City, MI is seeking a part-time Customer Service Representative/Teller to provide friendly, accurate daily transaction support and respond to customer inquiries. You will refer customers to business partners for products and services and uphold bank policies.

The role emphasizes confidentiality, teamwork, and timely problem resolution, with opportunities to develop product knowledge and build trust with customers in a busy branch environment.

Responsibilities

• Customer Experience Function: Promote good customer experience by consistently providing best in class customer satisfaction by adhering to and applying customer experience key behaviors in a friendly demeanor, exemplifying a can‑do attitude, and portraying a willingness to help at all times.
• Operations Function: Perform daily office responsibilities, working with the platform team, to maintain the efficient operation of the office. Maintain a balancing record that is in line with policy and have the ability to find and correct outages and to enlist help as needed.
• Referrals Function: Consistently meet or exceed sales referrals, as set by management. Actively involve self in daily huddles, sales meetings and staff meetings. Maintain a well‑developed working knowledge of the complete line of Retail products and services offered, taking responsibility to keep up to date and request assistance for further development needs. Initiate conversations to uncover customer needs and effectively refer customers to business partners for the selling of bank products and services.

Job description

Fifth Third Bank in Traverse City, MI is seeking a part-time Customer Service Representative/Teller to provide friendly, accurate daily transaction support and respond to customer inquiries. You will refer customers to business partners for products and services and uphold bank policies.

The role emphasizes confidentiality, teamwork, and timely problem resolution, with opportunities to develop product knowledge and build trust with customers in a busy branch environment.