Customer Care Technician - Night Shift

Eurofins; Redmond (WA); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Comprehensive medical coverage

Life and disability insurance

401(k) with company match

Paid holidays and vacation

Job summary

Eurofins in Redmond, WA is seeking a Customer Care Technician to support biomedical lab operations, perform cleaning and sanitizing duties, and help maintain sterile environments and equipment.

The role requires strong customer service, attention to detail, and the ability to stand for up to 8 hours. A high school diploma and authorization to work in the United States are required; training will be provided.

Qualifications

• Minimum of high school diploma or equivalent.
• Reliable, hardworking team player.
• Ability to use Microsoft applications for communication, emails, and training.
• Ability to pass a full physical and drug test.

Responsibilities

• Support customers by cleaning and sanitizing common areas to keep the facility in good condition.
• Ensure laboratories and equipment are clean, disinfected, and ready for production and testing of sterile products.
• Stock and organize supplies for all required areas of the scope.
• Operate Microsoft Applications and other systems used in the facility.
• Follow standard procedures and work independently as well as in a team.
• Complete documentation in a regulated environment (logbooks, training, communication).

Skills

Customer service

Attention to detail

Communication skills

Physical endurance

Education

High school diploma

Tools

Microsoft Office

Job description

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.

Job Description

Customer care technician works in a biomedical laboratory and manufacturing facility performing a variety of environmental service duties to support our customers by caring for the offices and common areas as well as supporting the maintenance and sterility of the laboratories, equipment, storage areas.

• Support our customers through cleaning and sanitizing common areas, restrooms, locker rooms, cafeterias, warehouse and storage areas to ensure facility is cleaned and in good condition for routine daily activities
• Ensure all laboratories and equipment are clean, disinfected and ready for production and testing of sterile medical products.
• Stock and organize supplies for all required areas of the scope
• Operate Microsoft Applications (for charting, email, training, etc.) and other computer-based systems utilized in the facility
• Follow standard procedures and execute activities independently, as well as in a team environment.
• Complete documentation in a regulated environment such as completing logbooks, training, and communicating with other groups on equipment maintenance activities and special cleanings.

Qualifications

The Ideal Candidate would possess:

• Strong customer service skills, ability to work independently, and strong attention to detail
• Experience performing housekeeping responsibilities, or custodial or sanitization in a medical, laboratory, or a clean room environment
• Good communication skills (both written and verbal)
• Ability to stand for up to 8 hours/day in a physically active role

Minimum Qualifications:

• Minimum of high school diploma, or equivalent
• Reliable, hardworking team player
• Ability to use Microsoft computer applications for communication, emails, and training
• Ability to pass a full physical as well as a drug test to work in a physically active role.
• Authorization to work in the United States indefinitely without restriction or sponsorship

Additional Information

This role is located in Redmond, WA and has a schedule of3rd shift 5pm Sunday -Thursday

• Comprehensive medical coverage, with dental and vision options
• Life and disability insurance
• 401(k) with company match
• Paid holidays and vacation
• Compensation Range - $20-25/hr

Eurofins USA PSS Insourcing Solutions is a Disabled and Veteran Equal Employment Opportunity employer.