Customer Care Technician - 10am-630pm

Synchrony Health Services; Louisville (KY); On-site; USD 35,000 - 45,000; Full time

Job summary

Synchrony Health Services is seeking a Pharmacy Customer Service Liaison in Louisville, KY. This role involves assisting customers with pharmacy-related inquiries, resolving issues, and ensuring effective communication between patients and healthcare providers. Ideal candidates will have customer service experience in healthcare or pharmacy settings. Join a supportive team committed to exceptional service and professional development.

Benefits

Competitive salaries and weekly pay

Wage increases every quarter

Student loan repayment

Health, dental, vision, and life insurance

401(k) match

Bonuses for attendance, referrals, and gas

Qualifications

• At least 1 year of pharmacy customer service experience.
• Kentucky Pharmacy Technician Registration or eligibility.

Responsibilities

• Provides customer service and resolves issues.
• Partners with pharmacy to obtain necessary prescriptions.
• Maintains confidentiality of all patient and employee information.

Skills

Customer Service

Communication

Education

High School Diploma

Associate Degree

Tools

Microsoft Office Suite

Job description

LIFE AT SYNCHRONY

Headquartered in Louisville, Kentucky, Synchrony Pharmacy has served long-term care and institutional healthcare facilities since 1994. With the guiding imperative to meet and exceed the resident’s needs, Synchrony Pharmacy partners with personal/skilled care or assisted living facilities to address the unique pharmacy needs of their residents through specialized clinical and operational support services. Quality is not a goal; it is our basic operating tenet. Exceptional professional service and personal concern are our commitments.

Synchrony Pharmacy is an ancillary division of Trilogy Health Services, an award-winning company leading in employee benefits, professional development, personal wellness, and recognition. We invite you to learn more about our culture and the opportunities within our organization.

Benefits

• Competitive salaries and weekly pay
• Wage increases every quarter
• Student loan repayment, scholarships, and tuition reimbursement
• Health, dental, vision, and life insurance starting the month after your start date
• 401(k) match
• Bonuses for attendance, referrals, and gas
• Quarterly employee recognition ceremonies
• And more!

Synchrony Pharmacy complies with applicable federal civil rights laws and does not discriminate based on race, color, national origin, age, disability, or sex.

Join Team Synchrony

Acts as a liaison between customers and the pharmacy, assisting with complaints, orders, errors, account questions, billing, and other queries.

Hours vary - 2nd shift - not a remote position

Responsibilities

1. Provides customer service and resolves issues.
2. Partners with the pharmacy to obtain necessary prescriptions for controlled drugs.
3. Resolves rejections, denials, and prior authorizations associated with Medicaid, Medicare D, or private insurance claims.
4. Connects with prospective patients for onboarding and assists with follow-up and inquiries as directed by the Pharmacist in Charge.
5. Serves as communication liaison regarding medication or resident coverage issues with directors, pharmacists, physicians, and insurance plans.
6. Provides training to staff to ensure performance standards and cross-functional awareness.
7. Maintains confidentiality of all patient and employee information.
8. Assists with special projects as needed.

Qualifications

• High school diploma or equivalent; associate degree preferred.

Licenses/Certifications

• Kentucky Pharmacy Technician Registration or eligibility.

Experience

• At least 1 year of pharmacy customer service experience; healthcare, senior living, pharmacy, or long-term care preferred.
• Minimum 1 year multi-facility experience preferred.
• Proficient in Microsoft Office Suite.

Contact & Apply

Contact Bryce at [phone]

Equal Opportunity Employment

Trilogy Health Services is an equal opportunity employer committed to diversity and inclusion. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or other protected characteristics. A criminal record check is required by law for employment.