Customer Care Technician - 10am-630pm

Synchrony Health Services; Louisville (KY); On-site; USD 30,000 - 50,000; Full time

Job summary

A leading healthcare services company in Louisville is seeking a Customer Service Technician to enhance their pharmacy operations. The role involves providing exceptional customer service, resolving medication issues, and collaborating with healthcare professionals. Applicants should hold a high school diploma and have prior experience in pharmacy customer service. Join a team committed to high service standards and employee development.

Benefits

Competitive salaries and weekly pay

Wage increases every quarter

Student loan repayment and tuition reimbursement

Health, dental, vision, and life insurance

401(k) match

Bonuses for attendance and referrals

Quarterly employee recognition ceremonies

Qualifications

• One year of pharmacy customer service experience preferred.
• Exemplary computer skills including knowledge of Microsoft Office Suite.

Responsibilities

• Provides customer service and issue resolution.
• Resolves rejections, denials related to insurance claims.
• Assists with patient follow-up and inquiries as directed.

Skills

Customer Service

Communication

Problem Solving

Confidentiality

Computer Skills

Education

High School Diploma

Associate's Degree (Preferred)

Job description

1 week ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Headquartered in Louisville, Kentucky, Synchrony Pharmacy has served long-term care and institutional healthcare facilities since 1994. With the guiding imperative to meet and exceed the resident’s needs, Synchrony Pharmacy partners with personal/skilled care or assisted living facilities to address the unique pharmacy needs of their residents through specialized clinical and operational support services. Quality is not a goal; it is our basic operating tenet. Exceptional professional service and personal concern are our commitments.

Synchrony Pharmacy is an Ancillary division of Trilogy Health Services, which is an award winning company that is leading the way in employee benefits, professional development, personal wellness and recognition. We invite you to learn more about our unique culture and the exciting opportunities that exist within our organization.

Let’s Talk About Benefits.

• Competitive salaries and weekly pay
• Wage increases EVERY quarter
• Student loan repayment, scholarships, and tuition reimbursement
• Health, dental, vision, and life insurance kick in on the first of the month after your start date
• 401(k) Match
• Bonuses for attendance, referrals, and gas
• Quarterly employee recognition ceremonies
• And so much more!
  
  
  

Synchrony Pharmacy complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex.

Acts as a liaison between all customers and the pharmacy. Assists with complaints, orders, errors, account questions, billing, and other queries.

Hours Vary - 2nd shift - NOT a remote position

Duties

• Provides customer service and issue/resolution.
• Partners with Pharmacy to obtain necessary prescriptions for controlled drugs.
• Resolves rejections, denials and PA’s associated with all adjudicated Medicaid, Medicare D or Private Insurance claims.
• Connects with prospective patients for Onboarding and assists with Patient follow-up and inquiries as directed by the Pharmacist In Charge.
• Serves as the communication liaison regarding medication or resident coverage issues with Executive Directors, Pharmacist in Charge, Responsible Parties, Physicians, PDP’s/Insurance plans.
• Provides training to other staff necessary to successful performance, company standards and expectations and cross-functional awareness and proficiencies.
• Maintains confidentiality of all patient and/or employee information to assure patient and/or employee rights are protected.
• Assists with special projects as needed.
• High School diploma or equivalent. Associates degree preferred.
  
  
  

Licenses/Certifications

• Kentucky Pharmacy Technician Registration or eligble.
  
  
  

Experience

• One (1) year pharmacy customer service experience. Healthcare, senior living industry, pharmacy or long- term care environment preferred.
• Minimum one (1) year multi-facility experience preferred.
• Exemplary computer skills that include knowledge of the Microsoft Office Suite of products.
  
  
  

#pharmacy

Bryce [phone]

Trilogy Health Services is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

FOR THIS TYPE OF EMPLOYMENT STATE LAW REQUIRES A CRIMINAL RECORD CHECK AS A CONDITION OF EMPLOYMENT.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitals and Health Care

Referrals increase your chances of interviewing at Synchrony Health Services by 2x

Get notified about new Customer Service Technician jobs in Louisville, KY.

Customer Service Representative - State Farm Agent Team Member

Louisville, KY $50,000.00-$70,000.00 8 months ago

Customer Service Representative - State Farm Agent Team Member

Louisville, KY $30,000.00-$40,000.00 7 months ago

Future Opening: Customer Service Representative - State Farm Agent Team Member

Customer Service Representative - State Farm Agent Team Member

Crestwood, KY $40,000.00-$46,000.00 2 years ago

Customer Service Representative-Healthcare

Customer Service Representative - Full Time

Customer Service Representative - UniFirst

Customer Service Representative - Part Time

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.